Luxury Timepiece Sales Associate - Boutique Client Expert

Seiko; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Grand Seiko is seeking a Sales Associate in Sydney to welcome clients with warmth, present the brand's craftsmanship, and drive excellence in luxury retail. You will nurture VIP relationships, provide personalised product recommendations, support events and launches, and uphold pristine visual merchandising and boutique standards.

With 2+ years in luxury retail, superb communication, and a collaborative attitude, you will deliver an elevated client journey and contribute to the boutique’s

Qualifications

• 2+ years’ experience in luxury retail or premium client-facing environments.
• Strong product knowledge and passion for luxury brands.
• Excellent communication and relationship-building skills.

Responsibilities

• Welcome clients with warmth and sophistication, understand their needs, and offer personalised product recommendations.
• Cultivate long‑term relationships with clients, including VIP clientele, to drive loyalty and repeat engagement.
• Share insights on client preferences and trends with Boutique Management to support strategic decision-making.
• Maintain deep knowledge of Grand Seiko craftsmanship, brand heritage, and the competitive landscape.
• Represent the brand with confidence, precision, and an unwavering commitment to luxury standards.
• Partner closely with colleagues to achieve sales goals and deliver a seamless client experience.
• Support boutique events, activations, and product launches that showcase the brand’s prestige.
• Ensure all product displays and visual merchandising reflect Grand Seiko’s refined aesthetic and brand guidelines.

Skills

Exceptional client service

Product knowledge

Team collaboration

Attention to detail

2+ years luxury retail

Merchandising & visual presentation

Job description

Grand Seiko is seeking a Sales Associate in Sydney to welcome clients with warmth, present the brand's craftsmanship, and drive excellence in luxury retail. You will nurture VIP relationships, provide personalised product recommendations, support events and launches, and uphold pristine visual merchandising and boutique standards.

With 2+ years in luxury retail, superb communication, and a collaborative attitude, you will deliver an elevated client journey and contribute to the boutique’s