Luxury Boutique Client Advisor — Elevate the Experience

Longines Watch Co. Francillon Ltd.; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Longines Watch Co. Francillon Ltd. is seeking a brand ambassador in Brisbane to deliver luxury client experiences, share product expertise and build lasting relationships with clientele.

You will play a key role in achieving boutique objectives while upholding the Longines standards of excellence. You will be part of a premium environment, responsible for delivering personalised service, achieving sales targets, and maintaining best-in-class merchandising and boutique presentation.

Qualifications

• Experience in luxury retail, premium fashion, jewellery, or watches.
• Proven ability to deliver outstanding customer service and exceed client expectations.
• Strong sales acumen with a drive to achieve results.
• Genuine appreciation for the Longines brand, heritage and values.
• Excellent communication and interpersonal skills.
• Collaborative team player with a proactive attitude.

Responsibilities

• Deliver a personalised and elevated client experience that reflects the Longines brand
• Build meaningful relationships with clients and develop long term customer loyalty
• Consistently achieve individual and boutique sales targets and KPI’s
• Support the Boutique Management in the operations of the boutique
• Maintain impeccable visual merchandising and ensure the boutique environment reflects the prestige of the brand
• Assist with boutique presentation, maintenance and stock count and replenishment
• Develop and nurture the client database through proactive client engagement and follow up
• Participate in ongoing product, brand and sales training programs
• Be available to work a full‑time roster, including weekends and late‑night trading as required

Skills

Luxury retail experience

Customer service excellence

Sales acumen

Brand appreciation

Communication skills

Teamwork

Job description

Longines Watch Co. Francillon Ltd. is seeking a brand ambassador in Brisbane to deliver luxury client experiences, share product expertise and build lasting relationships with clientele.

You will play a key role in achieving boutique objectives while upholding the Longines standards of excellence. You will be part of a premium environment, responsible for delivering personalised service, achieving sales targets, and maintaining best-in-class merchandising and boutique presentation.