Longines Client Advisor | Pacific Fair

Swatch Group; Gold Coast City; On-site; AUD 52,000 - 66,000; Full time

Job summary

Longines is seeking a brand ambassador on the Gold Coast to create memorable client experiences, share product knowledge and build lasting relationships.

You will help achieve boutique objectives while upholding the Longines standard of excellence, and you must be available for a full-time roster including weekends and late nights.

Join a globally recognised luxury brand known for heritage, elegance and impeccable service.

Qualifications

• Previous experience in luxury retail, premium fashion, jewellery, watches.
• Proven ability to deliver outstanding customer service and exceed client expectations.
• Strong sales acumen with a passion for achieving results.
• Commitment to product knowledge and brand heritage.

Responsibilities

• Deliver a personalised and elevated client experience that reflects the Longines brand
• Build meaningful relationships with clients and develop long term customer loyalty
• Consistently achieve individual and boutique sales targets and KPI’s
• Support the Boutique Management in the operations of the boutique
• Maintain impeccable visual merchandising and ensure the boutique environment reflects the prestige of the brand
• Assist with boutique presentation, maintenance and stock count and replenishment
• Develop and nurture the client database through proactive client engagement and follow up
• Participate in ongoing product, brand and sales training programs
• Be available to work a full-time roster, including weekends and late-night trading as required

Skills

Luxury retail

Customer service

Sales targets

Product knowledge

Communication

Job description

Since 1832, Longines has embodied the elegance of Swiss watchmaking. Established in Saint-Imier, Switzerland, we have built a legacy founded on tradition, innovation and sophistication. Renowned worldwide, we seamlessly blend heritage with contemporary sophistication, and we are represented globally through our ambassadors including Jennifer Lawrence, Henry Cavill and Kate Winslet.

Driven by excellence.

As a brand ambassador for Longines, you will create memorable experiences for our clientele by delivering exceptional service, sharing your product expertise and cultivating lasting customer relationships. You will play a key role in achieving boutique objectives while upholding the standards of excellence synonymous with the Longines name.

• Deliver a personalised and elevated client experience that reflects the Longines brand
• Build meaningful relationships with clients and develop long term customer loyalty
• Consistently achieve individual and boutique sales targets and KPI’s
• Support the Boutique Management in the operations of the boutique
• Maintain impeccable visual merchandising and ensure the boutique environment reflects the prestige of the brand
• Assist with boutique presentation, maintenance and stock count and replenishment
• Develop and nurture the client database through proactive client engagement and follow up
• Participate in ongoing product, brand and sales training programs
• Be available to work a full-time roster, including weekends and late-night trading as required

About You

You are an enthusiastic and service driven professional who takes pride in delivering exceptional experiences and representing a globally recognised luxury brand.

• Previous experience within luxury retail, premium fashion, jewellery, watches, or a client focused premium environment
• A proven ability to deliver outstanding customer service and exceed client expectations
• Strong sales acumen with a passion for achieving results
• Genuine appreciation for the Longines brand, heritage and values, with a commitment to continuous learning and product knowledge development
• Excellent communication and interpersonal skills.
• A collaborative team player with a proactive and positive attitude