Luxury Concierge Attendant — Elevate Guest Experience

1 Hotel Melbourne; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Annual complimentary hotel stay

Food & beverage discounts

Accommodation discounts

Mentorship program

Les Clefs d’Or pathway

Job summary

1 Hotel Melbourne is seeking a Concierge Attendant to support arrivals, departures and guest requests across Bell Desk, Concierge and Valet duties. You’ll work flexibly across shifts to ensure warm, seamless service and memorable guest experiences in Melbourne’s luxury market.

Key qualities include strong communication, professional presentation and a genuine commitment to high-end hospitality. A full Australian Driver’s Licence is essential, and you’ll thrive in a fast-paced, service-driven

Qualifications

• Strong communication skills and professional presentation are essential.
• Ability to deliver high-end guest experiences and service standards.
• Willingness to work across shifts in a hotel environment.

Responsibilities

• Welcome guests and create a great first impression.
• Share recommendations for dining, events, and things to do in Melbourne.
• Help with luggage, transport bookings, and special requests.
• Work across Bell Desk, Concierge, and Valet responsibilities as needed.
• Use hotel systems to manage guest requests efficiently.
• Build genuine connections by remembering guest preferences.
• Keep service calm, organised, and thoughtful even when busy.

Skills

Strong communication

Professional presentation

Guest service

Job description

1 Hotel Melbourne is seeking a Concierge Attendant to support arrivals, departures and guest requests across Bell Desk, Concierge and Valet duties. You’ll work flexibly across shifts to ensure warm, seamless service and memorable guest experiences in Melbourne’s luxury market.

Key qualities include strong communication, professional presentation and a genuine commitment to high-end hospitality. A full Australian Driver’s Licence is essential, and you’ll thrive in a fast-paced, service-driven