Guest Experience Bell Attendant

InterContinental Hotels Group; Perth; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Free meals on shift

Laundered uniform provided

Paid birthday leave

Paid parental leave

Wellness days

Colleague discounts

Job summary

InterContinental Perth City Centre is seeking a part-time Bell Attendant to warmly welcome guests and assist on their arrival and departure, ensuring a memorable first and last impression. You will partner with the Front Desk to guide guests to their rooms and share highlights of hotel facilities.

The ideal candidate has hotel or customer service experience, strong verbal skills, and flexibility to work across early mornings, evenings, weekends, and public holidays.

Qualifications

• The ideal candidate will have: Previous experience working in a Hotel or customer service role, with a proven ability to provide an exceptional guest/customer experience.
• Strong verbal conversation skills. Can you start a conversation with anyone?
• Flexibility to work a range of hours between 7am and 11pm - Our guests are with us 24/7 so evening, weekend and public holiday shifts are all part of this full time job.

Responsibilities

• Welcoming the guest or visitor at their vehicle.
• Providing a personal greeting upon their first interaction with our Hotel.
• Assisting with handling their luggage with care and respect.
• Connecting them to the Front Desk team while maintaining a seamless service throughout the guest experience.
• After the guest has checked-in with the Front Desk team, you will guide them to their room and provide a brief overview of hotel facilities and room features.
• Throughout the guests stay, you may also be asked to provide basic knowledge on Perth’s offerings.
• You may also be required to provide guest with our valet parking service.

Skills

Customer service

Verbal communication

Hospitality experience

Job description

InterContinental Perth City Centre is seeking a part-time Bell Attendant to warmly welcome guests and assist on their arrival and departure, ensuring a memorable first and last impression. You will partner with the Front Desk to guide guests to their rooms and share highlights of hotel facilities.

The ideal candidate has hotel or customer service experience, strong verbal skills, and flexibility to work across early mornings, evenings, weekends, and public holidays.