Luxury Arrival Attendant: Valet & Porter (24/7 Shift)

Crown Resorts; Sydney; On-site; AUD 52,000 - 68,000; Full time

Job summary

The Darling at The Star Sydney is seeking a friendly Hotel Porter to join our luxury arrival team. You will greet guests, assist with luggage, and provide accurate local information to enhance the guest experience. A valid driver’s license and a willingness to work a 24/7 roster are essential.

This on-site role emphasizes exceptional customer service and a polished appearance, with opportunities to contribute to a premium guest experience in a vibrant hotel environment.

Qualifications

• Experience in customer-facing roles such as retail, hospitality or餐饮 (translated: dining) environments is preferred.
• Ability to greet guests warmly and handle inquiries professionally.
• Hold a valid Australian driver’s license and be able to drive and park vehicles.

Responsibilities

• Provide directions and local area information to guests.
• Greet and welcome guests with warmth and professionalism.
• Efficiently handle, store, and deliver luggage to guest rooms.
• Valet park and retrieve guests’ vehicles with care.
• Maintain parking facilities to high standards.

Skills

Customer service

Communication

Guest service

Driver's license

Roster flexibility

Job description

• What Luxury Arrival Attendant Valet Porter 24 ...

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For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Hotel Porter at The Darling, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression.

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.

A few of your responsibilities:

• Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests’ experience
• Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism
• Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service
• Valet Park and retrieve guests’ vehicles with precision and care
• Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence

What we are looking for:

• A friendly and welcoming approach that exemplifies exceptional customer service
• Excellent communication skills and a polished appearance that reflects our standards
• Ability to develop a solid knowledge of the local area and upcoming Sydney events to assist guests effectively
• High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience
• A valid Australian driver’s license to facilitate vehicle handling
• Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel

About you:

You pride yourself on your ability to consistently deliver exemplary customer service gained from your experience in retail, hotels, restaurant settings or other customer facing roles. Working as part of a team is something you enjoy as well as being someone who can offer our guests that professional touchpoint to ensure their stay with us is memorable. You are adaptable and flexible, willing to go from