Hotel Porter | The Star Grand

The Star Ent Group; Sydney; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Complimentary meals

Uniform provided

Five weeks annual leave

Discounted parking

Restaurant discounts

Lifestyle discounts

Diversity & Inclusion programs

Career growth

Job summary

The Star Grand is seeking a friendly Hotel Porter to be the face of our hotel, delivering outstanding service and memorable guest experiences. We offer both full-time and part-time roles, with opportunities to engage guests from arrival to departure and assist with luggage, parking, and local recommendations.

Ideal candidates bring a guest-first attitude, excellent communication, a professional appearance, and a willingness to work across a 24/7 roster to support our busy hotel operations.

Qualifications

• Experience delivering exceptional guest service in hospitality or retail.
• Strong communication and approachable appearance.
• Ability to learn local area knowledge and events to assist guests.
• Willingness to work a 24/7 roster and adapt to guest needs.

Responsibilities

• Provide directions and information to guests to enhance their stay.
• Greet and welcome guests with warmth and professionalism.
• Assist with luggage handling and room delivery to ensure seamless service.
• Valet park and retrieve guests’ vehicles with care.
• Maintain parking facilities and keep them inviting and tidy.

Skills

Customer service

Communication

Local knowledge

High energy

Driver's license

Flexible schedule

Job description

For three decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.

As a Hotel Porter at The Star Grand, you will embody confidence and possess a deep understanding of how to create a truly unique guest experience. In this dynamic role, you will be the face of our hotel, providing outstanding service that leaves a lasting impression. We have a full-time and a part-time position available.

This is a fantastic opportunity where you will build memorable connections with both our guests and the hotel team, enriching every interaction and ensuring that every visitor feels right at home.

A few of your responsibilities:

• Provide clear directions within the hotel and share valuable information about the surrounding areas, enhancing our guests’ experience
• Greet and welcome guests, addressing their requests and inquiries with warmth and professionalism
• Efficiently handle, store, and deliver luggage to guest rooms, ensuring seamless service
• Valet Park and retrieve guests’ vehicles with precision and care
• Maintain our parking facilities to the highest standards, ensuring they are immaculate and inviting, reflecting our commitment to excellence

What we are looking for:

• A friendly and welcoming approach that exemplifies exceptional customer service
• Excellent communication skills and a polished appearance that reflects our standards
• Ability to develop a solid knowledge of the local area and upcoming Sydney events to assist guests effectively
• High energy, enthusiasm, and a positive, can-do attitude that enhances the guest experience
• A valid Australian driver’s license to facilitate vehicle handling
• Flexibility to work across a 24/7 roster, adapting to the needs of our guests and the hotel

About you:

You pride yourself on your ability to consistently deliver exemplary customer service gained from your experience in retail, hotels, restaurant settings or other customer facing roles. Working as part of a team is something you enjoy as well as being someone who can offer our guests that professional touchpoint to ensure their stay with us is memorable. You are adaptable and flexible, willing to go from parking vehicles and ensuring the smooth flow of traffic through our guest drop off points to delivering luggage to rooms and having conversations with guests around current local events and the best places to dine at The Star.

What can we offer you:

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Five weeks of paid Annual Leave for team members who meet the definition of shift worker
• Discounted parking + other transport options
• Up to 30% discounts across award winning restaurants and accommodation
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
• Endless career growth and opportunities to learn and develop your career

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia’s First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that’s right for them and their unique well-being needs.

The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.

It’s your time to SHINE!