Overnight Luxury Concierge – Residential Services

Crown Resorts; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Complimentary meals at on-site staff餐厅

F&B discounts on property

Accommodation discounts across Crown

Wellbeing discounts

Uniform provided and laundered

Job summary

Crown Resorts is looking for a polished Residential Concierge for Crown Sydney to deliver elevated guest experiences for residents and visitors in a luxury setting. This full-time role centers on overseeing the Concierge desk, assisting with bookings, and coordinating with various departments to ensure seamless experiences.

The ideal candidate has frontline hosting experience in hospitality, strong MS Office skills, and familiarity with PMS platforms like MYBOS or OPERA.

Qualifications

• Experience in a frontline hosting role within a hotel, hospitality or residential environment.
• Ability to provide superior service in a luxury setting.
• Strong skills with Microsoft Office suite (Word, Excel, etc).
• Understanding of PMS systems such as MYBOS or OPERA is advantageous.

Responsibilities

• Actively contribute to efficient daily operations of the Residential Concierge desk.
• Provide accurate information and advice to guests, visitors and residents.
• Respond to special requests, account payments and other queries.
• Enter data in MYBOS and OPERA, maintaining accurate histories.
• Collaborate with Bell Services, Front Office & Villas, Gaming, and other departments.
• Conduct daily tours of the Crown Sydney observation deck and share insights.

Skills

Frontline hosting

Luxury service

Communication

Multitasking

Permanent working rights

Tools

MYBOS

OPERA

Microsoft Office

Job description

Crown Resorts is looking for a polished Residential Concierge for Crown Sydney to deliver elevated guest experiences for residents and visitors in a luxury setting. This full-time role centers on overseeing the Concierge desk, assisting with bookings, and coordinating with various departments to ensure seamless experiences.

The ideal candidate has frontline hosting experience in hospitality, strong MS Office skills, and familiarity with PMS platforms like MYBOS or OPERA.