RESIDENTIAL CONCIERGE CONCIERGE POSITIONS (Sydney) Premium Residential

T&M Management; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

T&M Management Services is seeking experienced residential Concierges to join Sydney's premium developments. You will be the first contact for residents, guests and service providers, delivering five-star front-of-house service and ensuring secure, well-presented buildings.

We expect at least 3 years in residential Concierge, strong communication, professional presentation and a commitment to premium customer service.

Qualifications

• Minimum 3 years’ residential Concierge experience
• Strong written and verbal communication
• Commitment to premium customer and resident service
• Polished, professional demeanor
• Organised with multitasking ability
• Calm, solutions-focused in busy environments

Responsibilities

• Deliver professional and welcoming front-of-house Concierge services
• Build strong professional relationships with residents and owners
• Respond to resident enquiries and service requests promptly and professionally
• Coordinate move-ins/move-outs, deliveries and bookings
• Manage visitor, contractor and service-provider access
• Facilitate communication between residents, contractors and Building Management
• Monitor building security and access control
• Maintain lobby and common property presentation standards
• Assist with building operations and reporting
• Ensure policies and procedures are followed
• Utilise building management and access platforms
• Support Building Management team to deliver high-quality service outcomes

Skills

Concierge experience

Premium customer service

Communication

Professional presentation

Education

First Aid Certificate

Tools

Microsoft Office

Front desk systems

Job description

Join One of Sydney’s Leading Luxury Residential Concierge & Resident Services Teams

Due to continued growth and the commencement of several new premium residential appointments, T&M Management Services is seeking experienced, polished and service-driven professionals to join our Concierge & Resident Services team.

We have several permanent, full-time Concierge opportunities available across prestigious luxury residential developments throughout Sydney, including the Sydney CBD, Inner Sydney, Eastern Suburbs and Darlinghurst.

If you are an experienced residential Concierge who takes pride in delivering exceptional service, maintaining impeccable presentation standards and creating an outstanding experience for residents and their guests, we would like to hear from you.

THE OPPORTUNITY

At T&M, Concierge is much more than a front desk role.

Our Concierge teams are an integral part of the day-to-day operation and presentation of the premium residential developments we manage. They are often the first point of contact for residents, guests, contractors and service providers and play an important role in creating a professional, welcoming and secure residential environment.

Our service model combines the professionalism and attention to detail expected within a five-star hotel environmentwith the personal, relationship-focused service required within a luxury residential community.

These are long-term career opportunities for experienced professionals who want to be part of a growing organisation with a strong focus on service excellence, professional standards and career development.

CONCIERGE POSITIONS AVAILABLE

• Monday to Friday day shifts
• Monday to Friday afternoon shifts
• Monday to Friday night shifts
• Full-time weekend day shifts
• Full-time weekend afternoon shifts
• Full-time weekend night shifts

Applicants should clearly indicate their preferred roster and current availability when applying.

LOCATIONS

• Sydney CBD and Inner Sydney
• Eastern Suburbs
• Darlinghurst

ABOUT THE ROLE

As the face of the building, you will play a key role in delivering an exceptional experience for residents while assisting with the smooth day-to-day operation, presentation and security of the property.

Responsibilities may include:

• Delivering professional and welcoming front-of-house Concierge services
• Building strong and professional relationships with residents and owners
• Responding promptly and professionally to resident enquiries and service requests
• Coordinating move-ins, move-outs, deliveries and resident bookings
• Managing visitor, contractor and service-provider access
• Facilitating communication between residents, contractors and Building Management
• Monitoring building security and access control
• Undertaking regular inspections of common property
• Assisting with building operations and reporting
• Maintaining exceptional lobby and common property presentation standards
• Ensuring building policies, procedures and protocols are consistently followed
• Using building management, access control and resident communication platforms
• Supporting the Building Management team in delivering high-quality service outcomes

A detailed Position Description is available from T&M Management Services upon request.

WHAT WE ARE LOOKING FOR

• A minimum of 3 years’ residential Concierge experience
• Exceptional written and verbal communication skills
• A genuine commitment to premium customer and resident service
• A polished, professional and approachable manner
• Strong organisational and multitasking capabilities
• The ability to remain calm, professional and solutions-focused in a busy residential environment
• Strong attention to detail and presentation standards
• Confidence using Microsoft Office, databases and front-desk or building management platforms
• An understanding of residential building operations, security and access procedures
• The ability to work effectively with residents, Building Managers, contractors and service providers

MINIMUM APPLICATION REQUIREMENTS

• Have at least 3 years’ residential Concierge experience

• Hold a current First Aid Certificate
• Have the legal right to work full-time in Australia
• Are genuinely available to work the full-time roster applicable to the position for which you are applying
• Meet the communication, presentation, professionalism and experience standards outlined in this advertisement

These positions are specifically being recruited as permanent full-time roles.

Applicants seeking casual or part-time employment, or who are unable to commit to the advertised full-time rosters, should not apply.

PROFESSIONAL PRESENTATION

Our Concierge teams represent both T&M Management Services and the premium residential communities in which they work. A high standard of professional presentation is therefore essential.

Men: Black business suit, white business shirt, black leather dress shoes and building-specific tie.

Women: Black business suit, white business shirt, black dress shoes and optional building-specific scarf.

WHY JOIN T&M MANAGEMENT SERVICES?

Joining T&M provides the opportunity to work within some of Sydney’s premium residential developments while becoming part of an established and growing Building Management, Concierge & Resident Services organisation.

We offer:

• Permanent, full-time employment
• Long-term career opportunities
• Premium residential working environments
• Professional and supportive management
• Structured operational procedures and standards
• Opportunities for future career progression
• The opportunity to become part of a growing team committed to setting a high standard for residential Concierge services

ADDITIONAL INFORMATION

If you require further information before submitting your application, please contact T&M Management Services' Group General Manager:

****@tmmanagementservices.com.au

T&M MANAGEMENT SERVICES PTY LTD
NSW Security Master Licence: M/L 000101248