Lux Club Lounge Attendant: Elevate Guest Experiences

Intercontinental Hotels Group; Adelaide; Vor Ort; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Professional development

Supportive leaders

Zusammenfassung

Mercer is seeking a Customer Service Consultant to provide administrative support across multiple funds and insurance products using registry systems. The role emphasizes accurate, timely task execution and high-quality customer service.

We encourage learning about insurance products and improvements to client experiences, with a hybrid work setup in Adelaide or Melbourne and in-office presence required three days per week after training.

Qualifikationen

• Strong administrative and organizational skills required.
• Excellent written and verbal communication.
• Attention to detail and accuracy in tasks.
• Enthusiasm and openness to learning new systems.
• Ability to work in a hybrid environment.

Aufgaben

• Provide administrative support across multiple funds and insurance products using registry systems.
• Execute insurance-related tasks and complex processes accurately and timely.
• Deliver high-quality customer service with clear communication.
• Demonstrate attention to detail in all administrative duties.
• Collaborate with team to enhance client and customer experience.
• Show willingness to learn and understand insurance complexities.

Kenntnisse

Administrative skills

Organizational skills

Excellent communication

Attention to detail

Willingness to learn

Jobbeschreibung

We are seeking a talented individual to join our Administration Operations team at Mercer. This role will be based in the Adelaide or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements.

The Customer Service Consultant is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of Insurance tasks and complex processes with a strong focus on customer service.

In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of Insurance across our multiple products to proactively be involved in the enhancement of our client and customer experience. While previous Insurance experience is not required an enthusiastic and openness to learning is essential.

We will count on you to:

• Provide administrative support across multiple funds and insurance products using various registry systems.
• Execute insurance-related tasks and complex processes accurately and in a timely manner.
• Deliver high-quality customer service with clear and effective communication.
• Demonstrate strong attention to detail in all administrative duties.
• Collaborate with the team to enhance client and customer experience.
• Show a willingness to learn and understand the complexities of insurance products.

What you need to have:

• Strong administrative and organizational skills.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in task execution.
• Enthusiasm and openness to learning new systems and insurance concepts.

What makes you stand out:

• Previous experience in insurance or financial services (preferred but not required).
• Proactive approach to improving customer experience.
• Ability to work effectively in a hybrid work environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.