Administration Officer – Insurance

CIVIUM; Canberra; Hybrid; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Career progression and professional 개발

Wellbeing days

Corporate Volunteer leave

Long term career stability

Employee Assistance Program (EAP)

Rewards and discounted shopping

Working with passionate professionals

Job summary

Verve Insurance in Canberra is seeking an organised, customer-focused Administration Officer to join our team. You will support day-to-day administration of renewals, policies and claims, helping clients and colleagues receive timely, reliable service.

You’ll liaise with brokers, insurers and internal stakeholders, track information, maintain records, and provide proactive administrative support to help the team meet deadlines and deliver a high standard of service.

Qualifications

• Experience in an administration or customer service role.
• Exposure to insurance policies, renewals or claims, which would be highly regarded
• Experience in the real estate or construction sectors, which would be an advantage
• Strong attention to detail when handling documents, data and correspondence
• Confidence using systems to maintain records and track deadlines
• The ability to manage competing priorities and follow up without being prompted
• Clear written and verbal communication skills
• A professional and helpful approach when dealing with clients, brokers and insurers
• A willingness to learn and develop your knowledge of insurance

Responsibilities

• Assist with insurance renewals, policy documentation and claims administration
• Liaise with brokers, insurers, clients and internal stakeholders
• Track outstanding information and follow up to keep matters moving
• Maintain accurate records and update internal systems
• Respond to enquiries and provide timely administrative support
• Help the team meet deadlines and deliver a high standard of service

Skills

Administration experience

Customer service

Attention to detail

Communication skills

Record keeping

Deadline management

Insurance knowledge (desirable)

Tools

CRM systems

Job description

Location flexibility: We would also consider candidates based in Sydney, Brisbane or Melbourne for a remote working arrangement.

Verve Insurance is looking for an organised, customer focused Administration Officer to join our team. In this role, you will support the day-to-day administration of insurance renewals, policies and claims, helping clients and colleagues receive timely, reliable service.

What you will do

• Assist with insurance renewals, policy documentation and claims administration
• Liaise with brokers, insurers, clients and internal stakeholders
• Track outstanding information and follow up to keep matters moving
• Maintain accurate records and update internal systems
• Respond to enquiries and provide timely administrative support
• Help the team meet deadlines and deliver a high standard of service

About you

You are a dependable administrator who enjoys helping people and keeping things on track. You take pride in accurate work, follow through on outstanding tasks and communicate clearly with clients and colleagues.

Ideally, you will bring:

• Experience in an administration or customer service role
• Exposure to insurance policies, renewals or claims, which would be highly regarded
• Experience in the real estate or construction sectors, which would be an advantage
• Strong attention to detail when handling documents, data and correspondence
• Confidence using systems to maintain records and track deadlines
• The ability to manage competing priorities and follow up without being prompted
• Clear written and verbal communication skills
• A professional and helpful approach when dealing with clients, brokers and insurers
• A willingness to learn and develop your knowledge of insurance

If you have strong administration skills, a proactive attitude and an interest in insurance, we would love to hear from you.

What is on Offer

• Competitive salary
• Career progression and continuous professional development
• Wellbeing days
• Corporate Volunteer leave
• Long term career stability
• Employee Assistance Program (EAP)
• Rewards and discounted shopping program
• Working with passionate professionals

Ready to jump on board? Bring your passion, skills, and enthusiasm to a dynamic team where innovation meets opportunity, and together we can make a meaningful impact!

We are committed to fostering, cultivating and preserving a culture of diversity, equityand inclusion. We strive to promote a professional and inclusive environment where all staff are respected, valued and empowered to thrive