Insurance Admin & Customer Service Specialist (Hybrid)

Intercontinental Hotels Group; Adelaide; Hybrid; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Professional development

Supportive leaders

Job summary

Mercer is seeking a Customer Service Consultant to provide administrative support across multiple funds and insurance products using registry systems. The role emphasizes accurate, timely task execution and high-quality customer service.

We encourage learning about insurance products and improvements to client experiences, with a hybrid work setup in Adelaide or Melbourne and in-office presence required three days per week after training.

Qualifications

• Strong administrative and organizational skills required.
• Excellent written and verbal communication.
• Attention to detail and accuracy in tasks.
• Enthusiasm and openness to learning new systems.
• Ability to work in a hybrid environment.

Responsibilities

• Provide administrative support across multiple funds and insurance products using registry systems.
• Execute insurance-related tasks and complex processes accurately and timely.
• Deliver high-quality customer service with clear communication.
• Demonstrate attention to detail in all administrative duties.
• Collaborate with team to enhance client and customer experience.
• Show willingness to learn and understand insurance complexities.

Skills

Administrative skills

Organizational skills

Excellent communication

Attention to detail

Willingness to learn

Job description

Mercer is seeking a Customer Service Consultant to provide administrative support across multiple funds and insurance products using registry systems. The role emphasizes accurate, timely task execution and high-quality customer service.

We encourage learning about insurance products and improvements to client experiences, with a hybrid work setup in Adelaide or Melbourne and in-office presence required three days per week after training.