Insurance Administrator

MAYDAY Recruitment Group; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

MAYDAY Recruitment Group is partnering with a well-established financial services organisation to recruit an Administration Consultant to join its Life Administration team in Sydney on a 9 month fixed term contract.

You will manage the administration of new business applications, coordinate information between internal teams and external parties, and support underwriters and sales agents to ensure a smooth customer experience.

Qualifications

• Experience in administration or customer service within financial services preferred.
• Interest in life insurance or financial services.
• Good written and verbal communication.
• Strong organizational skills and ability to manage multiple deadlines.
• Attention to detail and commitment to quality.
• Proficient with Microsoft Office and capable of learning new systems.
• Collaborative mindset and willingness to learn.

Responsibilities

• Manage the administration and processing of new business applications throughout the proposal and underwriting stages.
• Liaise with underwriters and direct sales agents to support the timely progression of applications.
• Respond to internal and customer enquiries via telephone and written correspondence.
• Follow up with external parties, including medical professionals and other service providers, to obtain outstanding information.
• Ensure service standards, quality objectives and established procedures are consistently met.
• Maintain accurate records and complete general administration, filing and ad hoc tasks as required.
• Build strong working relationships with internal stakeholders and external partners.
• Support reception duties and broader team activities when needed.

Skills

Administration

Customer service

Tools

Microsoft Office

Job description

MAYDAY Recruitment is excited to be partnering with a well-established financial services organisation to recruit anAdministrationConsultant to join its Life Administration team in Sydney, on a 9 month fixed term contract, in Sydney CBD.

This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within the life insurance industry.

Working closely with underwriters, sales teams and internal stakeholders, you’ll play an important role in ensuring new business applications are processed accurately, efficiently and in line with established procedures.

Whether you bring previous administration experience or have exposure to financial services, this role offers the opportunity to build your technical knowledge and develop within a collaborative environment.

The Opportunity

You’ll be responsible for managing the administration of new business applications and additional business for life insurance and wealth products. You’ll coordinate information between internal teams and external parties, respond to enquiries and help deliver a seamless experience for customers throughout the application process.

Key Responsibilities

• Manage the administration and processing of new business applications throughout the proposal and underwriting stages.

• Liaise with underwriters and direct sales agents to support the timely progression of applications.

• Respond to internal and customer enquiries via telephone and written correspondence.

• Follow up with external parties, including medical professionals and other service providers, to obtain outstanding information.

• Ensure service standards, quality objectives and established procedures are consistently met.

• Maintain accurate records and complete general administration, filing and ad hoc tasks as required.

• Build strong working relationships with internal stakeholders and external partners.

• Support reception duties and broader team activities when needed.

About You

You’re a proactive and detail-oriented individual who enjoys keeping things organised, communicating with people and ensuring tasks are completed accurately and on time. You’re comfortable managing competing priorities and take pride in delivering a positive customer experience.

You’ll ideally bring:

• Previous administration or customer serviceexperience, ideally within insurance or financial services

• An interest in life insurance, financial services or the broader insurance industry.

• Strong written and verbal communication skills, with confidence handling customer and stakeholder enquiries.

• Excellent organisational skills and the ability to prioritise competing deadlines.

• A customer-focused approach, with the ability to resolve queries professionally and sensitively.

• Strong attention to detail and a commitment to quality and compliance.

• Confidence using Microsoft Office and learning new systems and processes.

• A collaborative mindset and willingness to learn.

Previous life insurance experience and relevant industry qualifications will be highly regarded, but are not essential.

Why Apply?

• Build your career: Gain valuable experience in life insurance administration and underwriting support.

• Learn from experienced professionals: Work closely with underwriters, sales teams and experienced colleagues across the business.

• Develop transferable skills: Strengthen your customer service, stakeholder management and technical administration capabilities.

• Make an impact: Play an important role in ensuring applications progress efficiently and customers receive a high standard of service.