Loyalty Operations Lead - Data, Campaigns & People

Metcash Limited; Sydney; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Extra Leave: 5th week of annual leave

Well-being days and volunteer day

Job summary

Metcash Limited, Australia’s leading wholesale distributor, seeks a passionate Loyalty Operations Manager for the Independent Brands Australia (IBA) arm. Based at Macquarie Park, you will lead loyalty reporting, campaigns, and governance across five banners, partnering with cross-functional teams to drive member engagement and commercial outcomes.

You will mentor two Loyalty Coordinators and contribute to the loyalty and CRM roadmap, influencing retailer participation and program integrity.

Qualifications

• 5+ years' experience in loyalty, CRM, digital marketing, customer engagement, or related operational roles.

Responsibilities

• Lead the delivery of accurate, timely, and actionable loyalty reporting across five retail banners.
• Manage reporting processes and governance to ensure data quality, consistency, and compliance with reporting schedules.
• Ensure the successful day-to-day operation of the loyalty program across all banners.
• Monitor points accrual and redemption activity to ensure program integrity and operational efficiency.
• Coordinate loyalty campaign activities across email, app, SMS, and other digital channels.
• Work with the Loyalty Operations Lead and CRM team to manage campaign deployment schedules and priorities.
• Lead, coach, and develop two Loyalty Coordinators to maintain high performance.
• Support the Senior Manager Loyalty & CRM in delivering the loyalty and CRM roadmap.

Skills

Loyalty programs

CRM

Data insights

Stakeholder management

Team leadership

Job description

Metcash Limited, Australia’s leading wholesale distributor, seeks a passionate Loyalty Operations Manager for the Independent Brands Australia (IBA) arm. Based at Macquarie Park, you will lead loyalty reporting, campaigns, and governance across five banners, partnering with cross-functional teams to drive member engagement and commercial outcomes.

You will mentor two Loyalty Coordinators and contribute to the loyalty and CRM roadmap, influencing retailer participation and program integrity.