Logistics Support Team Advisor

The Arnott's Group; Strathfield Municipal Council; Hybride; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid working arrangements

Free onsite parking

Résumé du poste

The Arnott's Group in NSW is seeking a Customer Service & Logistics Support Team Advisor for a 12-month parental leave cover. You will manage orders from receipt to dispatch, coordinate with Sales and Logistics, validate orders in SAP, and support returns and delivery changes in a fast-paced FMCG environment.

Join a close-knit team with hybrid working arrangements in North Strathfield and a strong focus on continuous improvement and customer satisfaction.

Qualifications

• Experience in a customer-facing, administrative, retail, logistics or supply chain environment.
• Strong organisational skills and attention to detail.
• Proactive approach to problem solving and learning new systems.
• Excellent communication and relationship-building skills.

Responsabilités

• Manage customer orders from receipt through to dispatch, ensuring accuracy and on-time delivery.
• Build strong relationships with customers, responding to enquiries and resolving issues efficiently.
• Work closely with Sales, Logistics and Supply Chain teams to coordinate customer requirements.
• Review and validate orders within SAP and other systems, identifying and resolving discrepancies.
• Support returns, credits and delivery schedule changes as required.
• Contribute to continuous improvement initiatives and provide support across the wider team.

Connaissances

Customer service

Order management

Logistics coordination

Communication

Problem solving

Attention to detail

Relationship building

Multitasking

Outils

SAP

Order processing systems

Description du poste

At Arnott's, our Customer Service & Logistics team plays a critical role in ensuring products reach customers accurately and on time across Australia. As our Customer Service & Logistics Support Team Advisor, you'll be a key point of contact for customers, internal stakeholders and logistics partners, helping to manage orders, solve problems and deliver exceptional service.

This 12-month contract has been created to support the team during a parental leave period, with potential for longer-term opportunities as business needs evolve. You'll join a supportive, close-knit team where no two days are the same, balancing customer service, order management, logistics coordination and continuous improvement activities.

This role would suit someone with customer service, logistics, supply chain, retail operations or FMCG exposure who enjoys building relationships, solving problems and working in a fast-paced environment.

What Your Day Looks Like:

• Manage customer orders from receipt through to dispatch, ensuring accuracy and on‑time delivery.


• Build strong relationships with customers, responding to enquiries and resolving issues efficiently.


• Work closely with Sales, Logistics and Supply Chain teams to coordinate customer requirements.


• Review and validate orders within SAP and other systems, identifying and resolving discrepancies.


• Support returns, credits and delivery schedule changes as required.


• Contribute to continuous improvement initiatives and provide support across the wider team.

The Ingredients for Success:

• Experience in a customer‑facing, administrative, retail, logistics or supply chain environment.


• Strong organisational skills and attention to detail.


• A proactive approach to problem solving and learning new systems.


• Excellent communication and relationship‑building skills.


• Ability to manage multiple priorities and work autonomously when required.


• Exposure to SAP, order processing or FMCG environments will be highly regarded.

Why Arnott's?

At Arnott's, you'll join a business with over 160 years of manufacturing heritage and iconic brands loved by Australians. You'll work alongside experienced professionals across Customer Service, Logistics and Supply Chain while gaining exposure to one of Australia's leading FMCG businesses.

If you're someone who enjoys building relationships, thrives in a fast‑paced environment and takes pride in delivering exceptional customer service, we'd love to hear from you.

• 12-month contract opportunity with potential for future opportunities.


• Join a supportive and collaborative Supply Chain team.


• North Strathfield location with flexible hybrid working arrangements.


• Free onsite parking

Our Culture:

We stand for high performance with integrity and find moments of pride and celebrate the wins gained from our collective effort. These are part of our culture and the cornerstones of The Arnott's way. When you join our team, you can expect to experience a real sense of belonging, be empowered with accountability, be recognised for your contribution, collaborate with great people.

The Arnott's Group is proud of its delicious and iconic portfolio of brands that continue the legacy begun by the Arnott family in 1865. Created locally, we provide quality, great‑tasting food to delight consumers around the world.

The Arnott's Group is headquartered in Sydney and employs approximately 4,000 people in markets across the Asia Pacific region. This includes manufacturing sites in NSW, QLD, VIC and SA as well as New Zealand, Malaysia and Indonesia.

The Arnott's Group portfolio includes the iconic Arnott's brands along with Campbell's products in Australia, Malaysia, Hong Kong and Japan, a cereal and snacks division called Good Food Partners and the 180 degrees luxury biscuit brand.