Logistics Support Team Advisor

The Arnott's Group; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

The Arnott’s Group is seeking a Customer Service & Logistics Support Team Advisor to join our Australian operations during a parental leave period. You will manage orders from receipt through dispatch and ensure accuracy.

This 12-month contract offers exposure to SAP, order processing, and collaboration with Sales, Logistics and Supply Chain teams in a fast-paced FMCG environment. We value proactive problem solving and clear communication.

Qualifications

• Experience in a customer-facing, administrative, retail, logistics or supply chain environment.

Responsibilities

• Manage customer orders from receipt to dispatch, ensuring accuracy.
• Build strong relationships with customers, responding to enquiries and resolving issues efficiently.
• Work closely with Sales, Logistics and Supply Chain teams to coordinate customer requirements.
• Review and validate orders within SAP and other systems, identifying and resolving discrepancies.
• Support returns, credits and delivery schedule changes as required.
• Contribute to continuous improvement initiatives and provide support across the wider team.

Skills

Customer-facing

Organisational skills

Communication skills

Problem solving

Tools

SAP

Job description

The Arnott’s Group portfolio of brands continues the 160-year legacy of the Arnott family, providing quality, great-tasting food to create delicious moments for consumers across the world.

At The Arnott’s Group, you’ll join a diverse, values-driven team passionate about delivering quality products like Tim Tams, Shapes, V8 juice and more - plus enjoy them too!

We are proud of our legacy, but we aren't stopping here! Collaborators, innovators, and agile thinkers with a curious mind thrive here. Be part of a future which is full of delicious moments created locally, by you!

About The Role

At Arnott's, our Customer Service & Logistics team plays a critical role in ensuring products reach customers accurately and on time across Australia. As our Customer Service & Logistics Support Team Advisor, you'll be a key point of contact for customers, internal stakeholders and logistics partners, helping to manage orders, solve problems and deliver exceptional service.

This 12-month contract has been created to support the team during a parental leave period, with potential for longer-term opportunities as business needs evolve. You'll join a supportive, close-knit team where no two days are the same, balancing customer service, order management, logistics coordination and continuous improvement activities.

This role would suit someone with customer service, logistics, supply chain, retail operations or FMCG exposure who enjoys building relationships, solving problems and working in a fast-paced environment.

What Your Day Looks Like

• Manage customer orders from receipt through to dispatch, ensuring accuracy and on-time delivery.
• Build strong relationships with customers, responding to enquiries and resolving issues efficiently.
• Work closely with Sales, Logistics and Supply Chain teams to coordinate customer requirements.
• Review and validate orders within SAP and other systems, identifying and resolving discrepancies.
• Support returns, credits and delivery schedule changes as required.
• Contribute to continuous improvement initiatives and provide support across the wider team.

The Ingredients For Success

• Experience in a customer-facing, administrative, retail, logistics or supply chain environment.
• Strong organisational skills and attention to detail.
• A proactive approach to problem solving and learning new systems.
• Excellent communication and relationship-building skills.
• Ability to manage multiple priorities and work autonomously when required.
• Exposure to SAP, order processing or FMCG environments will be highly regarded.

Why Arnott's?

At Arnott's, you'll join a business with over 160 years of manufacturing heritage and iconic brands loved by Australians. You'll work alongside experienced professionals across Customer Service, Logistics and Supply Chain while gaining exposure to one of Australia's leading FMCG businesses.

If you're someone who enjoys building relationships, thrives in a fast-paced environment and takes pride in delivering exceptional customer service, we'd love to hear from you.

Our Culture

We stand for high performance with integrity and find moments of pride and celebrate the wins gained from our collective effort. These are part of our culture and the cornerstones of The Arnott's way. When you join our team, you can expect to experience a real sense of belonging, be empowered with accountability, be recognised for your contribution, collaborate with great people.

We value diversity in our workforce. If you require any reasonable adjustments, please inform our team so that we can work together to support your needs throughout the recruitment process.