Logistics Service Delivery Coordinator (Fixed Term)

CMA CGM; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Parental leave

CEVAwell and EAP

Professional development

Life & Total Permanent Disability保险

Job summary

CEVA Logistics in Kemps Creek NSW is seeking a Service Delivery Coordinator on a fixed term basis to manage inbound, outbound and inventory operations and ensure customer service levels are met. You will liaise between customers and warehouse operations, manage WMS work orders and generate key reports.

The role requires strong Excel/data reporting, logistics coordination experience and excellent stakeholder communication, with a secondment until 01.02.2028 to cover parental leave.

Qualifications

• Experience in a service delivery or coordinator role within logistics / supply chain.
• Experience generating reports and managing data accurately.
• Proficiency in Excel, including data reporting and analysis.
• Strong understanding of warehouse operations and order management.
• Strong communication and stakeholder management skills.
• Ability to resolve issues efficiently and proactively.

Responsibilities

• Act as the main point of contact for customer enquiries, including inbound, outbound, inventory, product launches, and urgent requests.
• Provide timely updates to customers regarding the status of their orders, deliveries, and any changes or issues.
• Act as the key interface between customers, Key Account Manager and Operations to ensure SLA's are achieved/met.
• Communicate customer requirements clearly to internal warehouse operations, ensuring prompt and accurate action.
• Process work orders for customers in our warehouse management systems (WMS).
• Input production requests, such as kitting and de-kitting, into WMS with accuracy and within specified timeframes.
• Generate daily, weekly, and ad-hoc reports from WMS into Excel, tracking key metrics such as inbound, outbound, and returns.
• Track and report on contractual KPIs, ensuring SLAs are met and identifying any areas for improvement.
• Provide monthly data and reports to the billing team to ensure customer invoicing is accurate.
• Coordinate and expedite priority inbound and outbound shipments, particularly for product launches and urgent needs.
• Attend weekly customer meetings, representing Service Delivery team in discussions on service levels, performance, and upcoming needs.

Skills

Excel reporting

Data reporting

Warehouse operations understanding

Stakeholder management

Problem solving

Tools

WMS

Job description

CEVA Logistics in Kemps Creek NSW is seeking a Service Delivery Coordinator on a fixed term basis to manage inbound, outbound and inventory operations and ensure customer service levels are met. You will liaise between customers and warehouse operations, manage WMS work orders and generate key reports.

The role requires strong Excel/data reporting, logistics coordination experience and excellent stakeholder communication, with a secondment until 01.02.2028 to cover parental leave.