Customer Service / Accounts Assistant

OzWide Freight; Brisbane; On-site; AUD 50,000 - 70,000; Full time

Job summary

You will bring transport or warehousing experience, strong communication, attention to detail and a collaborative approach to the team. The role offers growth opportunities within a supportive company culture.

Qualifications

• Experience in the transport/warehousing sector and customer service or administration.
• Professional and friendly telephone manner.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• Commitment to delivering high-quality customer service.

Responsibilities

• Manage inbound and outbound communications with customers.
• Respond to customer enquiries and provide timely solutions.
• Collaborate with operations to achieve optimal customer outcomes.
• Monitor service issues and escalate when required.
• Build strong relationships with customers.
• Process customer information accurately and provide data entry support.
• Provide regular reporting to management.

Skills

Customer service

Telephone etiquette

Attention to detail

Interpersonal skills

Teamwork

Tools

Microsoft Word

Microsoft Excel

Outlook

MYOB

Job description

Customer Service / Accounts Assistant Role

The Role:

Ozwide Freight is looking for an experienced and enthusiastic Customer Service / Accounts Assistant to join our growing team! This is an exciting opportunity for someone who enjoys working in a fast-paced logistics environment and is looking to develop their skills while building a rewarding career within the transport industry.

As part of our Customer Service team, you will play an important role in supporting our customers, operations and management team to ensure a seamless service can be provided for our customers.

You will be responsible for responding to customer enquiries, answering phones, resolving service-related issues, providing accurate tracking information and assisting with administration tasks.

About Ozwide Freight:

Ozwide Freight is a growing family owned Australian transport and warehousing company committed to delivering reliable, efficient and personal transport solutions across Queensland and Western Australia.

Our success is built on strong relationships with our customers and our people. We have a supportive team environment where employees are encouraged to grow, develop their skills and contribute to ongoing company success!

About You:

We are looking for a motivated and customer-focused individual with experience in the transport industry who thrives in a busy team environment and takes pride in delivering exceptional service.

You will have excellent communication skills, strong attention to detail, and the ability to build positive relationships with customers and internal stakeholders.

The successful applicant will have:

• Previous experience in the transport / warehousing industry and customer service or administration.
• A professional and friendly telephone manner.
• Strong communication and interpersonal skills.
• Excellent attention to detail and accuracy.
• A commitment to delivering high-quality customer service.
• The ability to work effectively within a team environment.
• Strong computer skills, including Microsoft Word, Excel and Outlook.
• The ability to prioritise tasks and manage competing demands.

Key Responsibilities:

As part of the Ozwide Freight customer service team, your key responsibilities will include:

• Managing inbound and outbound communication with customers.
• Responding to customer enquiries and providing timely solutions.
• Working closely with our operations team to achieve the best customer outcomes.
• Monitoring service issues and escalating where required.
• Building strong relationships with customers.
• Accurately processing customer information and providing general administration and data entry support.
• Regular reporting back to our management team.

Experience with MYOB would also be great. The role will also involve assisting with accounts, management and general administration when required.

If you are passionate about customer service and want to be a part of a dynamic and supportive team at Ozwide Freight, we would love to hear from you!