Customer Service Specialist - IAM

efm Logistics; Sydney; On-site; AUD 68,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

Career progression

Modern office

Team events

Volunteer program

Job summary

efm Logistics is Australia’s leading 4PL provider, delivering integrated supply chain solutions with a strong focus on people, technology and innovation. A Customer Service Specialist role based in Pyrmont offers career growth, a dynamic culture and a competitive package including salary, super and bonus.

You will support day-to-day freight movements, provide insights to Account Managers and build lasting relationships with a diverse portfolio across industries.

Qualifications

• 2+ years experience in Customer Service.
• Strong written and verbal communication.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Support and manage day-to-day movement of freight within your portfolio.
• Provide insights into the movement of customer freight to Account Managers.
• Review and report on daily freight movements.
• Resolve enquiries to deliver a best customer experience.
• Escalate priority issues when required relating to accounts.
• Build long-term relationships with your account portfolio.

Skills

Customer service

Communication skills

Problem solving

Microsoft Office

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Competitive Salary: $68,000 - $70,000 + Super + Bonus

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

As an independent service provider, we create tailored transport and warehousing solutions using a single technology platform and a dedicated Account Management team. Backed by 200+ industry experts, our people, technology, and innovation set us above from the competition.

Requirements

As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for:

• Supporting and managing of the day-to-day movement of freight within your portfolio
• Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
• Reviewing and reporting on daily freight movements
• Resolving enquiries in a way that provides a no better experience
• Escalating priority issues when required relating to all aspects of your accounts
• Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers

What we're looking for

• Tertiary qualification or 2+ years experience in Customer Service
• Strong written and verbal communication, and problem-solving skills
• Sound computer knowledge including experience with Microsoft Office Suite
• Resilience, passion and ability to work at pace and under pressure
• A high level of motivation and energy with a strong focus on achieving outstanding customer experience results

Benefits

Why join efm Logistics?

• Strong focus on regular and ongoing professional development training, enhancing skills and career progression
• A dynamic and empowering culture, where we challenge each other to do it better
• An opportunity to be part of an industry leader
• Competitive salary and bonus scheme
• Modern office space and technology
• Company functions and team building activities
• Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally