Local Government: Customer Experience Officer

Whitsunday Regional Council; Proserpine; On-site; AUD 77,000 - 91,000; Full time

Benefits offered by this job

Locality allowance

Superannuation

Job summary

Whitsunday Regional Council in Proserpine is seeking a positive and customer-focused Customer Service Officer to join our Customer Experience team until 5 February 2027. This temporary full-time role provides an introduction to local government and exposure to a broad range of Council services.

You’ll be the first point of contact for the community, handling enquiries, transactions and payments, while delivering professional customer service and supporting administrative tasks in a

Qualifications

• Positive attitude and strong communication skills.
• Willingness to learn and develop local government knowledge.
• Basic administration skills.

Responsibilities

• Respond to customer enquiries, requests and transactions.
• Provide professional and positive customer service.
• Provide general administrative support to the team.
• Maintain Council information and databases.
• Process payments and transactions.
• Collaborate across Council departments.

Skills

Positive attitude

Good communication

Administration skills

Job description

Whitsunday Regional Council in Proserpine is seeking a positive and customer-focused Customer Service Officer to join our Customer Experience team until 5 February 2027. This temporary full-time role provides an introduction to local government and exposure to a broad range of Council services.

You’ll be the first point of contact for the community, handling enquiries, transactions and payments, while delivering professional customer service and supporting administrative tasks in a