Casual Customer Experience Specialist – Local Govt

Whitsunday Regional Council; Bowen; On-site; AUD 47,000 - 66,000; Part time

Job summary

Whitsunday Regional Council is seeking 2 x Casual Customer Service Officers to join our Proserpine Administration Building team. You’ll be the first point of contact for residents, handling enquiries, payments and Council services with a friendly, professional approach.

In a busy, varied environment, you’ll support multiple departments, learn new systems and help across tasks. This casual role suits customers who value great service and teamwork within a welcoming local government workplace.

Qualifications

• Friendly, professional and customer focused.
• Confident communicators with good interpersonal skills.
• Organised and able to manage competing priorities.

Responsibilities

• Assist customers with enquiries, payments and Council services.
• Provide front-line customer service across departments.
• Maintain Council information and databases as required.

Skills

Friendly and customer focused

Clear communication

Organised and priorities

Adaptable and flexible

Team player

Willing to learn systems

Job description

Whitsunday Regional Council is seeking 2 x Casual Customer Service Officers to join our Proserpine Administration Building team. You’ll be the first point of contact for residents, handling enquiries, payments and Council services with a friendly, professional approach.

In a busy, varied environment, you’ll support multiple departments, learn new systems and help across tasks. This casual role suits customers who value great service and teamwork within a welcoming local government workplace.