Casual Customer Service Officer

Whitsunday Regional Council; Bowen; On-site; AUD 47,000 - 66,000; Part time

Job summary

Whitsunday Regional Council is seeking 2 x Casual Customer Service Officers to join our Proserpine Administration Building team. You’ll be the first point of contact for residents, handling enquiries, payments and Council services with a friendly, professional approach.

In a busy, varied environment, you’ll support multiple departments, learn new systems and help across tasks. This casual role suits customers who value great service and teamwork within a welcoming local government workplace.

Qualifications

• Friendly, professional and customer focused.
• Confident communicators with good interpersonal skills.
• Organised and able to manage competing priorities.

Responsibilities

• Assist customers with enquiries, payments and Council services.
• Provide front-line customer service across departments.
• Maintain Council information and databases as required.

Skills

Friendly and customer focused

Clear communication

Organised and priorities

Adaptable and flexible

Team player

Willing to learn systems

Job description

Location – Proserpine Administration Building

From $40.97 per hour + Casual Loading + Superannuation

The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef. The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach, Jubilee Pocket, Shute Harbour and Bowen along with the rural towns of Proserpine and Collinsville. The Whitsunday region offers a dynamic environment and is perfectly placed to live, work, play and invest.

Join our Customer Experience team

Are you a people-focused individual who enjoys variety, working in a busy environment and helping others?

Whitsunday Regional Council is seeking 2 x Casual Customer Service Officers to join our Customer Experience team based at our Proserpine Administration Building. These roles provide a great opportunity to use your customer service and administration skills while gaining valuable experience across a broad range of Council services.

About The Role

As a Customer Service Officer, you’ll be one of the first points of contact for our community, assisting customers with enquiries, requests, payments and Council services.

Working across a variety of customer service and administrative functions, you’ll need to be adaptable, organised and comfortable managing competing priorities in a busy environment. The role involves responding to customer enquiries, maintaining Council information and databases, processing transactions and working collaboratively across Council departments.

What You’ll Bring

• Friendly, professional and customer focused
• Confident communicators with good interpersonal skills
• Organised and able to manage competing priorities
• Comfortable learning new systems and processes
• Adaptable and willing to assist across a range of tasks
• Positive team contributors who enjoy working with people

Previous Local Government experience is not the focus. Strong transferable customer service and administration skills, together with a willingness to learn, will be highly valued.

This is a great opportunity to:

• Gain practical experience within Local Government
• Build your customer service and administration skills
• Work across a diverse range of Council services
• Join a supportive and collaborative team
• Enjoy the flexibility of casual employment

If you enjoy helping people, thrive on variety and are looking for an opportunity to broaden your experience, we’d love to hear from you.

Council is committed to providing a healthy work environment for individuals working, visiting or conducting business at Council workplaces and is transitioning to a Smoke Free Workplace.

Council practices Equal Employment Opportunities and Workplace Health and Safety Principles.