Customer Service Officer, Local Government (Entry)

Whitsunday Regional Council; Bowen; On-site; AUD 77,000 - 91,000; Full time

Benefits offered by this job

Locality Allowance

Superannuation

Job summary

Whitsunday Regional Council in Proserpine is seeking a Customer Service Officer to join our Customer Experience team on a temporary basis until 5 February 2027. You’ll assist with enquiries, transactions and Council services, while gaining exposure to a broad range of functions.

The role offers a supportive, multi-skilled environment with opportunities to learn about Local Government and develop transferable skills. Locality allowance and superannuation apply.

Qualifications

• Demonstrated customer service and administrative abilities.
• Clear communication and strong organisational skills.
• Willingness to learn about local government processes.

Responsibilities

• Responding to customer enquiries, requests and transactions
• Providing professional and positive customer service
• Maintaining Council information and databases
• Processing payments and transactions
• Working collaboratively across Council departments.

Skills

Customer service

Administration

Communication

Teamwork

Job description

Whitsunday Regional Council in Proserpine is seeking a Customer Service Officer to join our Customer Experience team on a temporary basis until 5 February 2027. You’ll assist with enquiries, transactions and Council services, while gaining exposure to a broad range of functions.

The role offers a supportive, multi-skilled environment with opportunities to learn about Local Government and develop transferable skills. Locality allowance and superannuation apply.