Local Government Admin & Process Improvement Officer

MidCoast Council; Taree; On-site; AUD 62,000 - 72,000; Full time

Job summary

MidCoast Council is seeking a Business Support Officer to provide high-quality administrative and business support services to the community. You will be a key contact for internal and external customers, handling information processing, records, data entry and process improvements.

The role emphasizes professional customer service, confidentiality, and timely delivery in a busy council environment. Permanent full-time position based in Taree, NSW with salary circa AUD 65k plus superannuation.

Qualifications

• Experience in business support, administration or customer service.
• Ability to accurately process information and maintain records.
• Professional and responsive customer service with multiple stakeholders.
• Confidentiality and timeliness in busy environments.

Responsibilities

• Provide specialist and general administrative support to the team.
• Serve as a positive point of contact for internal and external customers.
• Process information and data entry using Microsoft Office, TechOne or similar systems.
• Participate in policy reviews and process mapping activities.
• Support compliance with relevant policies and legislation.
• Provide regular progress reporting and update stakeholders.
• Support change initiatives and team development.
• Build constructive relationships with stakeholders and customers.
• Contribute to a positive, improvement-focused workplace culture.

Skills

Administration

Customer service

Data entry

Records management

Team collaboration

Tools

Microsoft Office

TechOne

Job description

MidCoast Council is seeking a Business Support Officer to provide high-quality administrative and business support services to the community. You will be a key contact for internal and external customers, handling information processing, records, data entry and process improvements.

The role emphasizes professional customer service, confidentiality, and timely delivery in a busy council environment. Permanent full-time position based in Taree, NSW with salary circa AUD 65k plus superannuation.