Business Support Officer

MidCoast Council; Taree; On-site; AUD 62,000 - 72,000; Full time

Job summary

MidCoast Council is seeking a Business Support Officer to provide high-quality administrative and business support services to the community. You will be a key contact for internal and external customers, handling information processing, records, data entry and process improvements.

The role emphasizes professional customer service, confidentiality, and timely delivery in a busy council environment. Permanent full-time position based in Taree, NSW with salary circa AUD 65k plus superannuation.

Qualifications

• Experience in business support, administration or customer service.
• Ability to accurately process information and maintain records.
• Professional and responsive customer service with multiple stakeholders.
• Confidentiality and timeliness in busy environments.

Responsibilities

• Provide specialist and general administrative support to the team.
• Serve as a positive point of contact for internal and external customers.
• Process information and data entry using Microsoft Office, TechOne or similar systems.
• Participate in policy reviews and process mapping activities.
• Support compliance with relevant policies and legislation.
• Provide regular progress reporting and update stakeholders.
• Support change initiatives and team development.
• Build constructive relationships with stakeholders and customers.
• Contribute to a positive, improvement-focused workplace culture.

Skills

Administration

Customer service

Data entry

Records management

Team collaboration

Tools

Microsoft Office

TechOne

Job description

This role provides high-quality administrative and business support and plays an important role in ensuring the team delivers accurate, timely and responsive services to the community.
As Business Support Officer, you will be a key point of contact for internal and external customers, supporting effective administration, process improvement and service delivery.

In this role, you will:

• Provide specialist and general administrative support to the team.
• Act as a positive point of contact for the section, providing professional and responsive customer service to internal and external customers.
• Process information, maintain accurate records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.
• Participate in the ongoing review of section policies for the corporate policy register.
• Facilitate process review and mapping activities.
• Support compliance with relevant legislation, policies and procedures.
• Provide regular progress reporting as required.
• Promote change initiatives and support team members through change processes.
• Build and maintain constructive working relationships with internal teams, external stakeholders and customers.
• Contribute to a positive, supportive and improvement-focused workplace culture.

What you'll bring

• Relevant experience in a business support, administration or customer service role, preferably within local government or a comparable environment.
• Demonstrated ability to accurately process information, maintain records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.
• Proven ability to provide responsive, professional and practical customer service, including handling enquiries, explaining processes and managing competing customer needs.
• Experience providing reliable administrative support in a busy environment where accuracy, confidentiality and timeliness are important.
• Well-developed organisational and problem-solving skills, including the ability to prioritise tasks, use initiative and identify practical solutions.
• Demonstrated ability to develop and maintain constructive relationships with internal teams, external stakeholders and customers.
• The ability to work positively within a team, adapt to changing systems and processes, and contribute to continuous improvement.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development.

Looking to relocate? From housing and transport to community connections and personalised support - discover a range of local services designed to make your move to the MidCoast region easier.

Salary: Commencing salary circa $65,000p.a. plus superannuation.

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region

Tenure: Permanent, Full Time

Closing date: Sunday, 1 November 2026 at 11:00 pm.