Business Support Officer

Careers at Council; Taree; On-site; AUD 59,000 - 72,000; Full time

Benefits offered by this job

Relocation assistance

Housing and transport support

Career development

Wellbeing programs

Job summary

MidCoast Council in Taree is seeking a Business Support Officer to deliver high-quality administrative and customer-facing services to the community. You will provide specialist and general admin support, process information, maintain records, and use Microsoft Office and TechOne. The role requires teamwork and contribution to process improvements.

Salary circa $65,000 p.a. plus superannuation, permanent, full time, based at the Administration Centre in Yalawanyi Ganya, 2 Biripi Way, Taree, with

Qualifications

• Experience in business support, administration or customer service.
• Accurate data entry and records management using Microsoft Office and TechOne or similar enterprise systems.
• Professional, responsive customer service with the ability to handle inquiries and explain processes.
• Experience providing reliable admin support in a busy environment where confidentiality and timeliness matter.
• Well-developed organisational and problem-solving skills with ability to prioritise tasks.

Responsibilities

• Provide specialist and general administrative support to the team.
• Act as a positive point of contact for the section, providing professional and responsive customer service to internal and external customers.
• Process information, maintain accurate records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.
• Participate in the ongoing review of section policies for the corporate policy register.
• Facilitate process review and mapping activities.
• Support compliance with relevant legislation, policies and procedures.
• Provide regular progress reporting as required.
• Promote change initiatives and support team members through change processes.
• Build and maintain constructive working relationships with internal teams, external stakeholders and customers.
• Contribute to a positive, supportive and improvement-focused workplace culture.

Skills

Administrative support

Customer service

Data entry

Microsoft Office

TechOne

Process improvement

Teamwork

Tools

Microsoft Office

TechOne

Job description

This role provides high-quality administrative and business support and plays an important role in ensuring the team delivers accurate, timely and responsive services to the community.
As Business Support Officer, you will be a key point of contact for internal and external customers, supporting effective administration, process improvement and service delivery.

In this role, you will:

• Provide specialist and general administrative support to the team.
• Act as a positive point of contact for the section, providing professional and responsive customer service to internal and external customers.
• Process information, maintain accurate records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.
• Participate in the ongoing review of section policies for the corporate policy register.
• Facilitate process review and mapping activities.
• Support compliance with relevant legislation, policies and procedures.
• Provide regular progress reporting as required.
• Promote change initiatives and support team members through change processes.
• Build and maintain constructive working relationships with internal teams, external stakeholders and customers.
• Contribute to a positive, supportive and improvement-focused workplace culture.

What you'll bring

• Relevant experience in a business support, administration or customer service role, preferably within local government or a comparable environment.
• Demonstrated ability to accurately process information, maintain records and undertake data entry using Microsoft Office, TechOne or similar enterprise systems.
• Proven ability to provide responsive, professional and practical customer service, including handling enquiries, explaining processes and managing competing customer needs.
• Experience providing reliable administrative support in a busy environment where accuracy, confidentiality and timeliness are important.
• Well-developed organisational and problem-solving skills, including the ability to prioritise tasks, use initiative and identify practical solutions.
• Demonstrated ability to develop and maintain constructive relationships with internal teams, external stakeholders and customers.
• The ability to work positively within a team, adapt to changing systems and processes, and contribute to continuous improvement.

What we offer?

We are committed to the growth of our employees and have a range of benefits available to support wellbeing and career development.

Looking to relocate? From housing and transport to community connections and personalised support - discover a range of local services designed to make your move to the MidCoast region easier.

Salary: Commencing salary circa $65,000p.a. plus superannuation.

Location: This position will be based at our Administration Centre in Yalawanyi Ganya at 2 Biripi Way, Taree. You may also be required to be based from other Council sites across the MidCoast Council region

Tenure: Permanent, Full Time

Closing date: Sunday, 1 November 2026 at 11:00 pm.