Business Support Officer

Lake Macquarie City Council; Newcastle-Maitland; Hybrid; AUD 83,000 - 97,000; Full time

Benefits offered by this job

Competitive salary

18-month contract

35 hours per week

Office/on-site and from home

Wellbeing programs

Free parking

Job summary

Lake Macquarie City Council – Speers Point NSW is seeking an organised, proactive Business Support Officer to support our Customer Experience team and coordinate priorities for community outcomes.

You will manage calendars, oversee correspondence, support budgeting/financial processing and contribute to continuous improvement across the department, while working with a supportive leadership team.

Qualifications

• Tertiary/certificate qualifications and/or equivalent experience and qualifications in a relevant discipline such as business administration or office management.
• Excellent communication skills, including a clear and concise writing style.
• Excellent interpersonal skills demonstrate confidentiality, reliability and experience dealing with a wide range of stakeholders at different levels, including the Mayor and councillors, Executive and community members.
• Excellent time management and organisational skills, including an ability to manage conflicting work priorities and attention to detail.
• Demonstrated ability to acquire knowledge and new skills, navigate a variety of computer systems, and to adapt to continual changes in process, practice, and technology quickly.

Responsibilities

• As Business Support Officer, provide high-quality administration and coordination support to the Manager Customer Experience, while also supporting the leadership team and broader department.
• Manage busy calendars and inboxes, coordinate meetings and actions and oversee customer correspondence so priorities are handled efficiently.
• Support day-to-day operations through document control, budget monitoring, financial processing, meeting agendas and minutes and corporate reporting.
• Draft customer and business correspondence, respond to formal information requests and maintain key business systems and records.
• Contribute to continuous improvement across the department by identifying smarter ways of working, supporting projects and strengthening systems and processes.

Skills

Administration

Budgeting

Communication

Time management

Interpersonal skills

Document control

Education

Tertiary qualification in business administration

Tools

Microsoft Office

CRM systems

Job description

Lake Macquarie City Council – Speers Point NSW

We're looking for an organised, proactive and detail-oriented Business Support Officer to support our Customer Experience team. You'll be a trusted partner who helps coordinate priorities, manage key business activities and keep the team focused on delivering great outcomes for our community.

Provide essential support to the leadership team, keeping priorities on track, schedules coordinated and key business activities running smoothly

Help improve the way we work by supporting business processes, systems and continuous improvement initiatives

Join a supportive team that values respect and professionalism in a temporary 18-month full-time opportunity

LET’S EXPLORE THE JOB

As Business Support Officer, you’ll provide high-quality administration and coordination support to the Manager Customer Experience, while also supporting the leadership team and the broader department. You’ll manage busy calendars and inboxes, coordinate meetings and actions and oversee customer correspondence so priorities are handled efficiently, and nothing slips through the cracks.

You’ll play a key role in supporting day-to-day operations through document control, budget monitoring, financial processing, meeting agendas and minutes and corporate reporting. You’ll also draft customer and business correspondence, respond to formal information requests and maintain key business systems and records. Beyond administration, you'll contribute to continuous improvement across the department by identifying smarter ways of working, supporting projects and helping strengthen the systems and processes that enable our team to deliver great customer and community outcomes.

Read the position statement and learn more about this exciting opportunity.

LET’S HEAR ABOUT YOU

You’re an experienced administration professional who takes pride in creating order, anticipating needs and delivering accurate work. Calm and capable when priorities compete, you can coordinate a busy leadership team, handle confidential information with discretion and follow tasks through to completion. You communicate clearly, build positive relationships with people at all levels and bring a practical, customer-focused approach to solving problems. You’ll also bring:

Tertiary/certificate qualifications and/or equivalent experience and qualifications in a relevant discipline such as business administration or office management.

Excellent communication skills, including a clear and concise writing style.

Excellent interpersonal skills demonstrate confidentiality, reliability and experience dealing with a wide range of stakeholders at different levels, including the Mayor and councillors, Executive and community members.

Excellent time management and organisational skills, including an ability to manage conflicting work priorities and attention to detail.

Demonstrated ability to acquire knowledge and new skills, navigate a variety of computer systems, and to adapt to continual changes in process, practice, and technology quickly.

LET’S REVEAL THE PERKS

• Competitive salary from $83,441 - $96,973 a year plus 12% superannuation
• Temporary 18-month Contract
• 35 hours per week
• Work a mixture of office, on site and from home
• We value your health and wellbeing and offer generous, discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program
• Free parking within walking distance of our office building
• Along with many other perks that come from choosing Lake Mac!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative and bold. When you join the team at Lake Macquarie City Council, you join a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disabilities. We understand the skills and attributes veterans can bring to our Council.

For enquiries related to the duties of the role, please contact Sally Newport, Manager Customer Experience on 4921 0180 or via email ********@lakemac.nsw.gov.au

If you need assistance with submitting your application, please contact Blair Stevenson, Talent Attraction Partner, 4069 0083 or via email **********@lakemac.nsw.gov.au

Your experience throughout the application process matters to us. If you'd like feedback on your application or interview, don't hesitate to get in touch — we're here for you!

Applicants assessed as suitable may be considered for future vacancies in similar roles across Council and/or included in our talent pool for upcoming opportunities.

Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.