Local Host

Punthill Apartment Hotels; Canberra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Fast-Track program

Flexible shifts

Discounts on accommodation

Job summary

Punthill Narrabundah is an apartment-style hotel in Canberra’s Inner South, part of the Punthill Apartment Hotels network. We seek a team member who delivers high-quality guest services, helps guests with local recommendations, and handles issues with creative, caring resolutions.

Reporting to the Hotel Manager, you’ll work in a fast-paced environment, including weekends and public holidays. This role offers growth within an Australian-owned hotel group and meaningful career opportunities.

Qualifications

• First Aid Certificate or willingness to obtain before starting.
• Responsible Service of Alcohol Certificate or willingness to obtain before starting.
• Approved Australian working rights.
• Flexibility to work varied shifts including weekends and public holidays.

Responsibilities

• Provide high level guest services at check-in/check-out and during guests' stay.
• Offer creative resolutions to complaints and issues.
• Be the host and local point of contact with strong knowledge of the area for guests.
• Respond to emergencies in a safe, professional manner.
• Identify opportunities to increase guest return and new bookings.
• Support the Hotel Manager to ensure standards are met across operations.

Skills

Guest services

Problem resolution

Local knowledge

Team player

Flexible shifts

Job description

Punthill Apartment Hotels – Narrabundah ACT

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

To learn more about us, visit our website! https://veriu.com.au/about-us/ orhttps://punthill.com.au/about-us/

Welcome to Punthill Narrabundah

Punthill Narrabundah is apartment-style hotel base in Canberra’s leafy Inner South. It’s the kind of place where you can truly make yourself at home, with the space to spread out and the convenience to settle in whether you’re here for work, a weekend escape, or a longer stay.Perfectly positioned near the best of Canberra, Punthill Narrabundah is just a short drive fromCanberra Airportand close to local favorites like Manuka and Kingston Foreshore for cafés, dining and lakeside strolls. You’re also within easy reach of the Parliamentary Triangle and Canberra’s national attractions, making it simple to explore the city, then come back and unwind somewhere that feels effortless.

• 86 Rooms
• Pantry, and Laundry Facilities
• Close to public transport, car parking for team members & direct access to the Hotel Manager

Responsibilities

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

• Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
• Provide creative resolutions to complaints and problems
• Be true host, and location connection for our guest -knowthe local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
• Respond to emergency situations in a safe and professional matter
• Identify & explore opportunities to increase the number of returning & new guests
• Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate(or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
• Ability to work as a team & also independently