Local Host / Guest Service Agent

Punthill Apartment Hotels; Maitland City Council; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Complimentary on-site car parking for

Discounts on accommodation across our

Job summary

Punthill Maitland in the Hunter Region is seeking a front desk/guest services professional to deliver outstanding guest experiences from check-in to checkout. You’ll work within a friendly team and contribute to memorable stays through thoughtful service and proactive guest engagement.

The role requires a flexible schedule including weekends and holidays; candidates should be able to work independently as well as part of a team, with a focus on hospitality and guest satisfaction.

Qualifications

• Approved Australian working rights.
• First Aid Certificate required or able to obtain before starting.
• RSA Certificate required or able to obtain before starting.
• Flexibility to work varying shifts, including weekends/public holidays.
• Ability to work both in a team and independently.

Responsibilities

• Ensure the front office provides a high level of guest services at check-in, check-out, and during stay, leading by example.
• Create memorable guest experiences by tailoring service to guest needs.
• Identify new sales leads and contribute to the hotel’s commercial success.
• Manage emergency situations in a safe and professional manner.
• Build strong, authentic relationships with teammates and guests.

Skills

Teamwork

Flexibility

Ownership mindset

Adaptability

Education

First Aid Certificate

Responsible Service of Alcohol Certificate

Job description

We are Veriu Group (pronounced 'Very You')!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location.We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over35 years of brand history.Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this meanswe’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator.

Our people are incredible because they're empowered to be themselves. We're not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values ofRelationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about.

Now is the perfect time for like-minded people to join our expansion journey.If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you’ve found us and we can’t wait to hear from you!

To learn more about us, visit our website! https://veriu.com.au/about-us/ orhttps://punthill.com.au/about-us/

Welcome to Punthill Maitland

Located in the heart of the Hunter Region, Punthill Maitland offers modern apartment-style accommodation within easy reach of Maitland's vibrant dining precinct, local attractions and key business hubs. Designed with contemporary interiors and spacious layouts, the property provides guests with the comforts of home whether travelling for business or leisure.

• 76 Studio, One Bedroom and Two Bedroom Apartments
• Complimentary guest laundry facilities
• Complimentary on-site car parking for team members
• Fully equipped kitchens in every apartment
• Supportive team environment with direct access to the Hotel Manager and leadership team

Responsibilities

Reporting to the Super Host, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

• Ensure the front office provides a high level of guest services to guests at check-in, check-out, and during stay, leading by example and setting the standards for the vibrancy we want our hotel to elude
• Create new ways to leave guests with a lasting memorable experience, by thoughtfully tailoring the ways we delight them
• Use your inquisitive nature to identify new sales leads, encouraging the team to do the same, and contributing to the commercial success of the hotel
• Manageemergency situations in a safe and professional matter
• Build strong and authentic relationships with your teammates and our guests

You'll be someone looking for a long-term career with a growing, Australian-owned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate(or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
• Ability to work as a team & also independently

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