Local Business Development & Retail Manager | Journey Beyond (Whitsundays)

Journey Beyond; Whitsunday Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Study assistance program

Discounts on Journey Beyond travel and

experiences

Private health insurance discounts and

Employee Assistance Program

Career opportunities across Journey By

Job summary

Journey Beyond, Australia’s leading experiential tourism group, seeks a Local Business Development & Retail Manager for the Whitsundays. You will lead retail sales, build strong local partnerships and drive revenue across Cruise Whitsundays, Red Cat Adventures and Whitsunday Jetski Tours.

You will manage high-performing teams, collaborate with Sales, Marketing, Reservations and Operations, and shape a proactive strategy to grow our local footprint and guest experiences.

Qualifications

• Minimum 3-5 years' experience in sales, retail management, tourism or business development.
• Knowledge of the Whitsundays tourism industry, local operators and distribution channels.
• Demonstrated experience leading and developing sales teams.
• Proven ability to achieve revenue targets and improve sales performance.
• Experience developing commercial relationships and identifying new business opportunities.
• Experience with reservation systems, CRM platforms and sales reporting.
• Current driver's licence.

Responsibilities

• Lead retail sales operations across main Whitsundays locations and develop the Local Agent sales channel across Cruise Whitsundays, Red Cat Adventures and Whitsunday Jetski Tours.
• Grow revenue and strengthen relationships with local tourism partners.
• Identify new sales opportunities, improve conversion and cross-selling, and promote experiences across the local market.

Skills

Relationship building

Sales leadership

Retail sales

Negotiation

CRM experience

Forecasting

Communication

Organisation

Education

Tourism qualification

Business qualification

Sales qualification

Tools

CRM systems

Reservation systems

Sales reporting tools

Job description

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.

About Us

Cruise Whitsundays, Red Cat Adventures and Whitsundays Jet Ski Toursare our innovative, fast paced and fun adventure tourism business that is passionate about the experiences we offer. We are involved in a number of environmental and educational projects in the stunning Whitsundays, that showcase our local marine environment.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K'gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About The Role

The Local Business Development & Retail Manager is responsible for leading retail sales operations and developing the Local Agent sales channel across the combined Whitsundays portfolio, including Cruise Whitsundays, Red Cat Adventures and Whitsunday Jetski Tours. The role focuses on growing revenue, strengthening relationships with local tourism partners and leading high-performing sales teams across Main Street and Coral Sea Marina locations. Working closely with Sales & Marketing, Reservations and Operations, the Local Sales & Retail Manager will identify new sales opportunities, improve conversion and cross-selling, and ensure our experiences are actively promoted throughout the local tourism market.

About You

With a strong focus on building relationships with local tourism partners, developing new business opportunities and leading high-performing retail teams, this role is central to growing our presence and sales across the Whitsundays. This role is suited to a commercially minded, proactive leader with a passion for tourism, strong relationship-building skills and a genuine enthusiasm for developing people, growing sales and delivering exceptional customer experiences. if this sounds like you? you would have:

• Strong commercial focus, with the ability to identify and develop sales opportunities.
• Excellent relationship-building, communication and negotiation skills.
• Proven leadership, coaching and team management capability.
• Strong understanding of retail sales, conversion and customer service.
• Ability to analyse sales performance and translate insights into practical initiatives.
• Strong organisational skills, with the ability to balance retail operations and proactive business development.
• Collaborative approach and ability to work effectively across multiple brands and departments.

• Minimum 3-5 years' experience in sales, retail management, tourism or business development.
• Knowledge of the Whitsundays tourism industry, local operators and distribution channels - highly desirable.
• Demonstrated experience leading and developing sales teams.
• Proven ability to achieve revenue targets and improve sales performance.
• Experience developing commercial relationships and identifying new business opportunities.
• Experience with reservation systems, CRM platforms and sales reporting - desirable.
• Current driver's licence.

Desirable

• Qualification in Tourism, Business, Sales or a related field.

• Flexible working arrangements where operationally suitable
• Study Assistance Program to support your professional development
• Generous discounts on Journey Beyond travel and experiences
• Private Health Insurance discounts and Employee Assistance Program
• Career opportunities across Journey Beyond's diverse portfolio of brands and businesses.

Ready to Start Your Next Adventure?

Please note: A National Criminal History Check forms part of our recruitment process.