Casual Deckhand | Red Cat Adventures

Journey Beyond; Whitsunday Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous staff discounts

Career opportunities across Journey Bn

Private health insurance discounts

Employee assistance program

Job summary

Journey Beyond is seeking deckhands and tour guides to deliver engaging, safety‑minded tours across our Whitsundays fleet. You will work with the skipper to ensure guest safety, high‑quality presentation, and memorable experiences on water.

The role emphasizes guest engagement, local knowledge, and a passion for the marine environment, with training and safety certifications supported within the first weeks of employment.

Qualifications

• Coxswain Grade 3 NC accreditation.
• Elements of Shipboard Safety (to be obtained within 3 months).
• Current First Aid HLTAID011 and CPR HLTAID009.
• Oxygen Provider HLTAID015 and Food hygiene certificate.
• Able to travel on vessels without seasickness.

Responsibilities

• Assist Master to deliver safe, informative tours with energy and enthusiasm.
• Support safe vessel operation and maintain guest experience standards.
• Ensure passenger safety and vessel presentation while complying with procedures.

Skills

Guest experience focus

Strong communication

Outdoor/marine affinity

Energetic and engaging

Safety conscious

Education

Coxswain Grade 3 NC

Tools

First Aid HLTAID011

CPR HLTAID009

Oxygen Provider HLTAID015

Food hygiene certificate

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Red Cat Adventures and Whitsundays Jet Ski Toursare our innovative, fast paced and fun adventure tourism business that is passionate about the experiences we offer. We are involved in a number of environmental and educational projects in the stunning Whitsundays, that showcase our local marine environment.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.
The group was formed in 2016 and now includes:
Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.
Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.
Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About The Role

Working across our specifically designed fleet, this role is focused on delivering an exceptional and informative experience for all guests that is one to remember. Along with your skipper this role will ensure that quality and safety are paramount to the experience and above all don't forget the fun!!

Supporting the safe and efficient operation of vessels, while delivering an engaging, high quality customer experience. Work closely with the Master to ensure passenger safety, vessel presentation, and compliance with company procedures and Safety Management Systems.

About You

We are looking for a passionate deckhands & tour guides (preferably with local knowledge) who thrive in the outdoors and marine environment. Who enjoy being surrounded by people and are customer focused to provide the best tours possible for our guests. if this sounds like you? you would have:

• A focus on delivering an exceptional guest experience
• Exceptional communication skills with the ability to engage with a diverse range of guests
• A passion for nature and the ocean and sharing that with others
• The ability to engage in and lead our tours with energy, enthusiasm and fun!!
• A commitment to ensuring quality and safety

• Coxswain Grade 3 NC or above
• Elements of Shipboard Safety (To be obtained within 3 months of employment)
• Current First Aid HLTAID011 and CPR HLTAID009 Certificate (Enrolment date confirmed within first week of employment)
• Oxygen Provider Certificate HLTAID015(Enrolment date confirmed within first week of employment)
• Hygiene for food handlers certificate (Enrolment date confirmed within first week of employment)
• Able to travel on vessels without sea sickness

Desirable

• Previous ECO tour guiding experience
• Qualifications in Marine Biology or related disciplines
• Accredited master Reef Guide
• Accredited Savannah Guide

• Flexible working arrangements where operationally suitable
• Study Assistance Program to support your professional development
• Generous discounts on Journey Beyond travel and experiences
• Private Health Insurance discounts and Employee Assistance Program
• Career opportunities across Journey Beyond's diverse portfolio of brands and businesses

Please note: A National Criminal History Check forms part of our recruitment process.