Whitsundays Retail & Business Development Lead

Journey Beyond; Whitsunday Regional; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Study assistance program

Discounts on Journey Beyond travel and

experiences

Private health insurance discounts and

Employee Assistance Program

Career opportunities across Journey By

Job summary

Journey Beyond, Australia’s leading experiential tourism group, seeks a Local Business Development & Retail Manager for the Whitsundays. You will lead retail sales, build strong local partnerships and drive revenue across Cruise Whitsundays, Red Cat Adventures and Whitsunday Jetski Tours.

You will manage high-performing teams, collaborate with Sales, Marketing, Reservations and Operations, and shape a proactive strategy to grow our local footprint and guest experiences.

Qualifications

• Minimum 3-5 years' experience in sales, retail management, tourism or business development.
• Knowledge of the Whitsundays tourism industry, local operators and distribution channels.
• Demonstrated experience leading and developing sales teams.
• Proven ability to achieve revenue targets and improve sales performance.
• Experience developing commercial relationships and identifying new business opportunities.
• Experience with reservation systems, CRM platforms and sales reporting.
• Current driver's licence.

Responsibilities

• Lead retail sales operations across main Whitsundays locations and develop the Local Agent sales channel across Cruise Whitsundays, Red Cat Adventures and Whitsunday Jetski Tours.
• Grow revenue and strengthen relationships with local tourism partners.
• Identify new sales opportunities, improve conversion and cross-selling, and promote experiences across the local market.

Skills

Relationship building

Sales leadership

Retail sales

Negotiation

CRM experience

Forecasting

Communication

Organisation

Education

Tourism qualification

Business qualification

Sales qualification

Tools

CRM systems

Reservation systems

Sales reporting tools

Job description

Journey Beyond, Australia’s leading experiential tourism group, seeks a Local Business Development & Retail Manager for the Whitsundays. You will lead retail sales, build strong local partnerships and drive revenue across Cruise Whitsundays, Red Cat Adventures and Whitsunday Jetski Tours.

You will manage high-performing teams, collaborate with Sales, Marketing, Reservations and Operations, and shape a proactive strategy to grow our local footprint and guest experiences.