Concierge Executive

Accor Apartments & Realty; Sydney; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program

Job summary

Accor Hospitality Services is seeking a Concierge Executive to warmly welcome tenants and visitors, guide them within a building, and support tenant activation initiatives. You will represent the Accor brand in daily interactions and work closely with the Head Concierge to enhance guest experiences.

The role focuses on delivering premium service, leveraging Accor Heartist principles, and contributing to a welcoming, inclusive environment across the asset.

Qualifications

• Strong customer/hospitality background with demonstrated exemplary service.
• Written and verbal communication skills.
• Previous experience in a customer experience role.

Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• Be a key source of knowledge for tenants and visitors about the asset and local precinct
• Provide services that add convenience, exclusivity, community and utility
• Role based in the lobby area with time at the Concierge desk and roving through the lobby and precinct
• Face of Accor to tenants and visitors and representative of our brand with the client
• Identify opportunities to innovate customer experience from feedback and trends
• Adhere to best practice tools and participate in CX training, Heartist Engagement and QA programs
• Embrace the Accor values and demonstrate the Heartist spirit in all actions and interactions

Skills

Customer service

Communication skills

Hospitality background

Job description

Posted Tuesday 1 September 2026 at 2:00 pm

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As aConcierge Executiveyou will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

Primary Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• You will be a key source of knowledge for tenants and visitors about the asset and local precinct
• Focus on providing services that add convenience, exclusivity, community and utility
• The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
• You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
• Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
• Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills & Experience

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
• Written and verbal communication skills
• Previous experience in a customer experience role
• Strong passion for people, curating experiences for others and in leading premium service delivery
• All successful candidates will be required to hold a valid National Police Check
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.