Concierge Executive

Accor; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Learn Your Way - Accor Academy

Build Your Network - Accor global

Worldwide Opportunities

Job summary

Accor Hospitality Services is seeking a Concierge Executive to warmly welcome and assist tenants and visitors in a Sydney office asset. You will support tenant activation initiatives and embody Accor’s Heartist culture in daily interactions.

Based in the lobby, you will blend front-desk hospitality with proactive engagement, identifying trends to elevate the customer experience while upholding core Accor values and service standards.

Qualifications

• Experience in delivering exemplary customer service.
• Strong written and verbal communication skills.
• Passion for delivering premium service and guest experiences.
• Must hold a valid National Police Check.

Responsibilities

• Greet, welcome and serve tenants and visitors to the asset.
• Be a key source of knowledge about the asset and local precinct.
• Provide services that add convenience, exclusivity, community and utility.
• Work in the lobby and rove the building to engage with tenants and visitors.
• Be the face of Accor to tenants and visitors and represent the brand.

Skills

Customer service

Communication

Hospitality

Job description

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor‑made, human‑centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As a Concierge Executive you will be an essential part of our Workplace Services Team. Your main role, overseen by the Head Concierge, will involve warmly welcoming and assisting tenants and visitors to the building. Additionally, you will lend a hand in tenant activation initiatives as needed. Your knack for hospitality will shine in this role!

Primary Responsibilities

• Focused on proactively greeting, welcoming and serving tenants and visitors to the asset
• You will be a key source of knowledge for tenants and visitors about the asset and local precinct
• Focus on providing services that add convenience, exclusivity, community and utility
• The role will be based in the lobby area of the office building to which you are assigned This involves both time at the Concierge desk and time roving throughout the Lobby (and building precinct) to proactively engage with tenants and visitors
• You are the face of Accor to the building tenants and visitors and are key to representing our brand alongside that of our Client
• Identify opportunities and ways to innovate the customer experience by reviewing feedback, interacting with tenants and identifying new trends
• Adherence of best practice tools, participation in CX training with team, Heartist Engagement and quality assurance programs supporting your team with training where required
• Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions

Skills & Experience

• A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
• Written and verbal communication skills
• Previous experience in a customer experience role
• Strong passion for people, curating experiences for others and in leading premium service delivery
• All successful candidates will be required to hold a valid National Police Check

Accor Benefits

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.