Loan Processing Officer

Ploomo; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Ploomo in Melbourne is seeking a Finance Operations Coordinator to support lending workflows and documentation across our growing APAC footprint. You will prepare loan applications for internal assessment, review details for completeness, and coordinate contracts and signatures to activation.

This role rewards a detail-oriented approach in a fast-paced, process-driven environment. No prior lending experience is required, with growth opportunities in finance operations.

Qualifications

• Excel and spreadsheet confidence.
• Careful attention to detail with documents, records and data.
• Good organisation and follow-through under deadlines.
• The judgement to spot discrepancies early and escalate.

Responsibilities

• Prepare loan applications for internal assessment and review so files are ready to move forward on time.
• Review application details and supporting documents for completeness and accuracy, identifying gaps.
• Coordinate loan contracts, signatures and document flow through to activation.
• Keep records, spreadsheets and internal systems up to date for accuracy.
• Work with internal stakeholders to progress applications and meet deadlines.
• Escalate discrepancies or delays early to maintain a consistent process.

Skills

Excel

Attention to detail

Organization

Discrepancy spotting

Tools

CRM platforms

Job description

You'll be joining a growing fintech that provides flexible funding solutions to SMEs. Originally launched in Australia, the business now operates across APAC and Europe and has funded more than $5B in loans.

What You'll Do

• Prepare loan applications for internal assessment and review so files are ready to move forward cleanly and on time
• Review application details and supporting documents for completeness and accuracy, and identify gaps before they become delays
• Coordinate loan contracts, signatures, and document flow through to activation
• Keep records, spreadsheets, and internal systems up to date so the workflow stays accurate and reliable
• Work closely with internal stakeholders to progress applications, unblock issues, and keep deadlines on track
• Escalate discrepancies, delays, or documentation issues early in a role that is detail-heavy, process-driven, and built around consistency

Who we’re looking for

You do not need prior lending experience, but you do need to be comfortable with structured, detail-heavy work and genuinely interested in building a career in finance operations.

Must-haves:

• Strong Excel and spreadsheet confidence
• Careful attention to detail, especially when working with documents, records, and data
• Good organisation and follow-through in routine, deadline-driven work
• The judgement to spot discrepancies and raise them early rather than letting issues sit

Nice-to-haves:

• 0–3 years of experience in administration, coordination, operations, or another process-based office role
• Experience in a high-volume, fast-paced office environment where accuracy still mattered
• Exposure to document or contract handling and coordination
• Comfort using CRM platforms or other internal systems
• Any exposure to lending or financial services

About the Company

A fast-growing international fintech company providing flexible funding solutions to support SME growth.

Originally launched in Australia, the business has expanded across APAC and Europe, building a high-performing, people-first team. The company has funded over $5B in loans and continues to scale rapidly, with strong recognition for its culture, diversity, and customer experience.

This company has been recognised as Australia's #1 Best Workplace™ in Finance and Insurance for 2026, awarded by Great Place To Work