Loading Docks Field Service Technician

Remax Doors; Penrith City Council; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Product training

Job summary

Remax Doors is a leading Australian manufacturer and service provider seeking an experienced loading dock technician to join our field service team, based out of Rowville in Melbourne's south-east. You will install, commission and service loading dock systems across commercial sites, including warehouses and cold storage.

The role requires hands-on dock levellers, shelters, seals, and doors experience with a current driver’s licence. White Card and trade background are highly regarded.

Qualifications

• Hands-on experience with loading dock equipment — dock levellers, shelters, seals, doors, and vehicle restraints.
• Ability to diagnose and resolve mechanical and hydraulic faults on site.
• Current driver's licence and White Card.

Responsibilities

• Installation and commissioning of loading dock systems across sites.
• Servicing, fault diagnosis, breakdown response, and repair of dock equipment.
• Installation and servicing of industrial door systems including sectional and rapid roller doors.
• Planned preventative maintenance across a site portfolio.
• Professional communication with facility managers and site contacts.
• Accurate completion of service records and safety documentation.
• Maintaining the company vehicle, tools and equipment.

Skills

Loading dock systems

Hydraulic faults

Electrical troubleshooting

Driver's license

White Card

Tools

Dock levellers

Dock shelters

Dock doors

Vehicle restraints

Job description

Remax Doors is one of Australia's leading manufacturers and service providers of industrial and commercial door and access systems. Founded in 1999 and headquartered in Victoria, we design and manufacture our own products locally — from high-speed rapid roller doors and sectional doors to a full suite of loading dock solutions — serving clients across warehousing, logistics, food and beverage, cold storage, automotive, and healthcare.

Our Victorian operations are expanding and we're looking for an experienced loading dock technician to join our field service team, based out of Rowville in Melbourne's south-east.

The Role

This is a hands-on field role covering the greater Melbourne metropolitan area and surrounding regions. You will be responsible for the installation, commissioning, and ongoing service of loading dock systems and industrial door solutions across a broad range of commercial and industrial sites — including distribution centres, warehouses, logistics hubs, cold storage facilities, and food processing plants.

Loading dock experience is mandatory for this role. You will need to bring proven hands-on capability across dock levellers, dock shelters, dock doors, and associated dock equipment. Experience with industrial door systems is highly regarded and will be an advantage in this role.

MANDATORY REQUIREMENT

Demonstrated hands-on experience with loading dock systems — including dock levellers, dock shelters, dock seals, and dock doors — is a non-negotiable requirement for this position. Applications without this experience will not be considered.

Key Responsibilities

• Installation and commissioning of loading dock systems — dock levellers (hydraulic and mechanical), dock shelters, dock seals, dock bumpers, and vehicle restraints
• Servicing, fault diagnosis, breakdown response, and repair of loading dock equipment across commercial and industrial sites
• Installation and servicing of industrial door systems including sectional dock doors, rapid roller doors, and associated automation
• Planned preventative maintenance across an allocated site portfolio
• Professional communication with facility managers, warehouse operations teams, and site contacts
• Accurate completion of service records, job sheets, and safety and compliance documentation
• Maintaining the company vehicle, tools, and equipment to a high standard

What We're Looking For

• Proven hands-on experience with loading dock equipment — dock levellers, dock shelters, dock seals, dock doors, and vehicle restraints
• Ability to diagnose and resolve mechanical and hydraulic faults in dock systems independently on site
• Current driver's licence

White Card (or ability to obtain prior to commencement)

Highly regarded:

• Experience with industrial door systems — sectional doors, rapid roller doors, or automated access systems
• Familiarity with hydraulic systems and basic electrical troubleshooting
• Trade background in a relevant field (mechanical, electrical, or similar)
• A self-starter who manages their own schedule in the field and takes pride in the quality of their work
• Strong communication and customer-facing skills — professional, reliable, and safety-conscious at all times

What's on Offer

Competitive base salary —

commensurate with experience, reviewed regularly

Overtime —

available — strong earning potential on top of your base

Company vehicle —

fully equipped service vehicle provided for all field work

Product training —

full Remax product training on our door and dock systems — Australian-made, world-class equipment

Stable employer —

nationally recognised manufacturer, 25+ years in the industry, strong Victorian pipeline

Supportive team —

backed by experienced technical, engineering, and operational support staff