Live-On-Site Hotel Operations Lead – Surfers Paradise

Vision Hotels; Gold Coast City; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Free on-site accommodation

Live-in role

Career progression to Hotel Manager

Job summary

Vision Hotels is seeking a hands-on Assistant Hotel Manager to join our Surfers Paradise property. This live-on-site role supports the Hotel Manager in day-to-day operations, guides a diverse team, and ensures guests have an outstanding stay.

With 2+ years in supervision, you’ll lead and train staff, manage guest inquiries, drive occupancy and revenue, and uphold WHS and presentation standards at Vision Hotels.

Qualifications

• 2+ years in a supervisory or assistant management role in hotels, resorts or serviced apartments.
• Strong leadership skills with a calm and practical approach under pressure.
• Excellent customer service and communication skills.

Responsibilities

• Support the Hotel Manager across all areas of operations, and take charge when they're off-site.
• Lead, roster, train and motivate front office, housekeeping and maintenance staff.
• Handle guest enquiries, feedback and complaints quickly and professionally.
• Look after reservations, check-ins and check-outs, and help drive occupancy and revenue.
• Keep an eye on budgets, costs, stock and supplier relationships.
• Keep the property up to Vision Hotels' standards for presentation, maintenance and WHS.
• Be on call for after-hours issues and emergencies, on a rostered basis.

Skills

Leadership

Customer service

Communication

People management

Tools

Property management systems

Job description

Vision Hotels is seeking a hands-on Assistant Hotel Manager to join our Surfers Paradise property. This live-on-site role supports the Hotel Manager in day-to-day operations, guides a diverse team, and ensures guests have an outstanding stay.

With 2+ years in supervision, you’ll lead and train staff, manage guest inquiries, drive occupancy and revenue, and uphold WHS and presentation standards at Vision Hotels.