Assistant Manager

MLKA Hospitality Recruitment; Queensland; Vor Ort; AUD 80.000 - 90.000; Vollzeit

Benefits dieser Stelle

Shared staff accommodation

Zusammenfassung

MLKA Hospitality Recruitment seeks an Assistant Venue Manager for Regional Queensland. You will support the Venue Manager across a busy, multi-outlet hotel including bar, restaurant, reception, retail and gaming, with a rotating seven-day roster.

This is a hands-on role requiring leadership by example, excellence in guest service, staff development and strong operational oversight in a rural Queensland town.

Qualifikationen

• Extensive experience in a hotel supervisory or mid-management position.
• Strong product knowledge and the ability to work efficiently under pressure.
• Comprehensive knowledge of gaming operations, responsible service and gaming compliance.
• Retail experience, including stock control and POS systems.
• Strong administrative and computer skills, including rostering, timesheets and cash handling.
• Excellent communication, leadership and customer service skills.
• The ability to supervise, train and motivate staff while maintaining high standards.
• Strong organisational skills, initiative and the ability to work independently.
• Current Queensland RSA and RSG, CLO, QLD RMLV and Approved Manager’s Licence.

Aufgaben

• Assist the Venue Manager with the daily operation and overall performance of the venue.
• Work behind the bar, preparing and serving drinks, clearing tables, restocking fridges and maintaining bar presentation.
• Oversee and assist with restaurant, reception and bottle shop operations.
• Monitor stock levels, manage stock control and assist with retail purchasing.
• Support gaming operations, including payouts, machine maintenance and compliance requirements.
• Prepare staff rosters, manage timesheets, supervise team members and assist with training.
• Oversee opening and closing procedures and ensure operational standards are maintained.
• Complete cash-ups, balance tills and conduct safe and float counts.
• Clean and change beer lines and kegs as required.
• Assist with after-hours guest check-ins and reception enquiries.
• Deliver excellent customer service, respond to enquiries and resolve guest complaints professionally.
• Maintain a safe, clean and welcoming environment for guests and staff.
• Undertake additional operational duties as required by the Venue Manager.

Kenntnisse

Hospitality leadership

Customer service

Team leadership

Operations management

Staff training

Cash handling

POS systems

Rostering

Communication

Tools

Rostering software

Cash handling systems

Jobbeschreibung

Assistant Venue Manager – Regional Queensland

$80,000–$90,000 Salary + Super | Shared Off‑Site Staff Accommodation

Are you an experienced hospitality supervisor ready to take the next step in your career?

This Assistant Venue Manager opportunity in Regional Queensland calls for a hands‑on leader with strong hotel management experience, gaming and retail knowledge, excellent customer service skills, and the ability to lead a team across multiple venue operations. Based in a welcoming rural Queensland town, you’ll enjoy a relaxed country lifestyle, a friendly community, essential local amenities and access to beautiful open landscapes and outdoor recreation.

The Opportunity

We’re seeking a motivated, organised and adaptable Assistant Venue Manager to work closely with the Venue Manager in overseeing the day‑to‑day operations of a busy, multi‑outlet hotel.

This is a genuinely hands‑on position for someone who leads by example, thrives in a fast‑paced environment and understands that successful venue management means being ready to step in wherever needed. From behind the bar and assisting with restaurant service to overseeing reception, retail and gaming operations, you’ll play an important role in keeping the venue running smoothly.

You’ll help maintain high service standards, support and develop staff, manage operational procedures and ensure guests receive a consistently welcoming experience.

This is not a desk‑based management role. You’ll be actively involved in daily operations, working alongside your team and taking responsibility across all areas of the hotel.

The position operates on a rotating seven‑day roster, including day, evening, night and weekend shifts.

Key Responsibilities

• Assist the Venue Manager with the daily operation and overall performance of the venue.
• Work behind the bar, preparing and serving drinks, clearing tables, restocking fridges and maintaining bar presentation.
• Oversee and assist with restaurant, reception and bottle shop operations.
• Monitor stock levels, manage stock control and assist with retail purchasing.
• Support gaming operations, including payouts, machine maintenance and compliance requirements.
• Prepare staff rosters, manage timesheets, supervise team members and assist with training.
• Oversee opening and closing procedures and ensure operational standards are maintained.
• Complete cash‑ups, balance tills and conduct safe and float counts.
• Clean and change beer lines and kegs as required.
• Assist with after‑hours guest check‑ins and reception enquiries.
• Deliver excellent customer service, respond to enquiries and resolve guest complaints professionally.
• Maintain a safe, clean and welcoming environment for guests and staff.
• Undertake additional operational duties as required by the Venue Manager.

Skills And Experience Required

To succeed in this role, you’ll bring proven hospitality leadership experience, a practical approach to management and the confidence to oversee multiple departments in a busy hotel environment.

You will need:

• Extensive experience in a hotel supervisory or mid‑management position.
• Strong product knowledge and the ability to work efficiently under pressure.
• Comprehensive knowledge of gaming operations, responsible service and gaming compliance.
• Solid retail experience, including stock control and POS systems.
• Strong administrative and computer skills, including rostering, timesheets and cash handling.
• Excellent communication, leadership and customer service skills.
• The ability to supervise, train and motivate staff while maintaining high standards.
• Strong organisational skills, initiative and the ability to work independently.
• A flexible, solutions‑focused attitude and a willingness to work across all areas of the venue.
• Current Queensland RSA and RSG, CLO, QLD RMLV and Approved Manager’s Licence.

What's On Offer

• Salary: $80,000–$90,000 + superannuation.
• Accommodation: Shared staff house located off‑site.
• Location: Regional Queensland, offering a relaxed rural lifestyle and a welcoming community.
• Transport: Access via sealed roads, Queensland Bus Lines and flights from Brisbane.
• Connectivity: Full mobile phone service available.

Ready For Your Next Hospitality Challenge?

If you’re a capable hospitality professional who enjoys leading from the floor, supporting a team and taking ownership of a venue’s daily operations, this could be an excellent opportunity to put your experience to work in Regional Queensland.