Housekeeping Supervisor

Work Initiatives; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL)

Learn Your Way - Accor Academy & Typsy

Build Your Network

Job summary

Accor, owner of Mantra Sun City on the Gold Coast, is seeking a Housekeeping Supervisor to lead daily cleaning operations, uplift team morale and ensure spotless, secure guest rooms. You will oversee routines, coach staff and coordinate shifts to maintain a smooth flow in a busy hotel environment.

This 11-month parental leave cover offers exposure to Accor’s global standards, opportunities for training, and a chance to mentor a diverse team while delivering exceptional guest experiences.

Qualifications

• A sharp eye for detail with leadership experience in housekeeping.
• Strong communication, interpersonal and time management skills.
• Willingness to lead by example and work alongside the team.
• Reliable transport and availability for weekends and public holidays.

Responsibilities

• Support and coordinate housekeeping daily activities.
• Foster team motivation and provide guidance and training.
• Maintain high cleanliness and productivity standards.
• Allocate rooms for team members during shifts.
• Ensure safety standards and monitor labour costs; daily room inspections.

Skills

Leadership experience in Housekeeping

Attention to detail

Communication skills

Time management

Guest service oriented

Shift flexibility

Job description

Mantra Sun City, located in the heart of Surfers Paradise on the Gold Coast and within walking distance from the light rail. The property offers a range of accommodation options from hotel style rooms to apartments and penthouses. With sweeping views of the Pacific Ocean or the neighbouring Hinterland, lagoon-style pool, dining at the 100 seated Koastal Kitchen Restaurant or experiencing a special event on site, this property caters for a wide range of travellers. The Gold Coast offers so much to explore during your down time. Surf or swim the waves across a range of famous beaches, enjoy endless restaurant options, shopping meccas, music festivals and major theme parks just to name a few.

Purpose

As Housekeeping Supervisor, you are the driving force behind our Housekeeping team's success! You oversee the achievement of daily cleaning excellence, uplift team spirits, and shape our Housekeeping team into cleanliness champions. With your coaching finesse, you will guarantee our team consistently delivers top-tier cleanliness and productivity, ensuring a sparkling and secure stay for our guests.

This role is a for an 11-month parental leave cover with possibility of extension.

Primary Responsibilities

You will support and coordinate our housekeeping team's daily activities, ensuring a smooth workflow

Foster team motivation and growth by providing guidance and training to enhance their skills

Maintain high cleanliness and productivity standards, aligning with company guidelines to enhance guest experiences

Efficiently allocate rooms for team members during shifts to maintain an even workload distribution

Ensure safety standards are met, monitoring labour costs and conducting daily room inspections for quality assurance

Skills and Experience

A sharp eye for detail and previous leadership experience in Housekeeping

Excellent communication, interpersonal and time management skills, along with a friendly and outgoing personality

The ability to think on your feet to keep things running smoothly throughout the day

A high standard of personal grooming and a polished appearance

Willingness to not only lead the team but to also work alongside them to ensure their success

Reliable transportation and availability to work a variety of shifts including weekends and public holidays

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.