Live-In Assistant Resort Manager — Lead Guest Experiences

RAC Automotive Services; Pemberton; Vor Ort; AUD 85.000 - 110.000; Vollzeit

Benefits dieser Stelle

On-site accommodation

Incentive bonus

Employee benefits and discounts

Zusammenfassung

RAC Karri Valley Resort in Western Australia’s stunning South West region seeks an Assistant Resort Manager on a full-time fixed-term basis of at least 6 months, with potential extension and on-site accommodation. The role requires residency on-site due to after-hours duties.

You will support the Resort Manager, lead day-to-day operations, manage guest experiences and drive financial performance while nurturing a cohesive, guest-focused team in a unique regional setting.

Qualifikationen

• Experience in hospitality, tourism or accommodation leadership.
• Proven ability to lead teams and drive operational excellence.
• Strong financial management skills including budgeting and reporting.
• Experience implementing process improvements and efficiencies.
• Excellent leadership, communication and stakeholder management.
• Passion for delivering outstanding guest experiences.
• Sound knowledge of WHS, employment legislation and compliance.
• Strong computer skills across Office and hospitality systems.
• Current Driver's Licence, National Police Clearance and Senior First Aid.
• Approved Manager Licence or willingness to obtain.
• Availability to work a 7-day roster, including weekends and holidays.
• Willingness to live on-site and participate in after-hours duties.

Aufgaben

• Assist the Resort Manager in driving operational performance across all areas.
• Provide leadership and support to department managers.
• Deliver exceptional customer service and memorable guest experiences.
• Manage guest feedback and resolve escalated issues.
• Recruit, develop and mentor team members and foster a positive culture.
• Manage labour, staffing and resource allocation.
• Support budgeting, forecasting, procurement and cost control.
• Monitor financial performance and identify profitability opportunities.
• Champion safety and compliance.
• Build relationships with local councils and community stakeholders.
• Represent RAC Parks & Resorts within the local community and industry networks.
• Assist in managing resort assets, facilities and systems.

Kenntnisse

Hospitality management

Team leadership

Budgeting

Labor management

Process improvements

Problem solving

Customer service

WHS knowledge

Employment law

Microsoft Office

Hospitality systems

Driver's license

National Police Clearance

Senior First Aid

Approved Manager Licence

7-day roster

Live on-site

After-hours duties

Emergency call-outs

Communication skills

Jobbeschreibung

RAC Karri Valley Resort in Western Australia’s stunning South West region seeks an Assistant Resort Manager on a full-time fixed-term basis of at least 6 months, with potential extension and on-site accommodation. The role requires residency on-site due to after-hours duties.

You will support the Resort Manager, lead day-to-day operations, manage guest experiences and drive financial performance while nurturing a cohesive, guest-focused team in a unique regional setting.