Lighting Retail Pro: Customer Service & Sales

Beacon Lighting; Melbourne; Sur place; AUD 60 000 - 90 000; Plein temps

Résumé du poste

Beacon Lighting is seeking a Product Specialist to join a leading luxury automotive brand. You’ll be a technically savvy, customer‑facing sales professional who becomes an expert across the brand’s vehicle range.

You’ll work in a high‑performing BDC, connecting with customers, creating sales opportunities and delivering premium experiences. Ideal candidates are in sales or customer service, with a passion for cars and technology, able to learn complex systems and communicate features clearly,

Qualifications

• Experience in sales or customer-facing roles.
• Interest or passion for cars and automotive technology.
• Ability to learn complex systems and explain features clearly.
• Comfortable working toward targets in a team environment.

Responsabilités

• Become a product expert across the brand’s vehicle range, confidently talking customers through models, features and technology.
• Engage with customers and understand their needs, preferences and buying journey.
• Generate and qualify high‑quality leads for the dealer network.
• Follow up with customers and dealers to maximise sales opportunities and conversion.
• Build strong customer relationships and deliver a premium customer experience.
• Identify opportunities to progress customers through the sales journey.
• Capture customer information accurately and maintain up‑to‑date records in internal systems.
• Gather customer feedback and share insights to help improve the customer experience.
• Ensure all interactions comply with relevant Financial Services regulations.
• Work collaboratively with the wider team to achieve BDC and sales targets.
• Assist with a range of enquiries and administrative tasks as required.

Connaissances

Sales experience

Customer service

Communication skills

Problem solving

Description du poste

Job Description

Are you naturally curious about cars, confident talking to customers and motivated by achieving great results?
We’re looking for a Product Specialist to join a leading luxury automotive brand. This is a fantastic opportunity for a switched‑on, technically savvy, customer‑focused sales professional to step into the world of premium automotive and become an expert across the brand’s exciting vehicle range.
You’ll be part of a high‑performing Business Development Centre, connecting with customers, creating sales opportunities and delivering the kind of premium experience you’d expect from a luxury brand.

What you’ll be doing

• Become a product expert across the brand’s vehicle range, confidently talking customers through models, features and technology.
• Engage with customers and understand their needs, preferences and buying journey.
• Generate and qualify high‑quality leads for the dealer network.
• Follow up with customers and dealers to maximise sales opportunities and conversion.
• Build strong customer relationships and deliver a consistently premium customer experience.
• Identify opportunities to progress customers through the sales journey.
• Capture customer information accurately and maintain up‑to‑date records in internal systems.
• Gather customer feedback and share insights to help improve the customer experience.
• Ensure all interactions comply with relevant Financial Services regulations.
• Work collaboratively with the wider team to achieve BDC and sales targets.
• Assist with a range of enquiries and administrative tasks as required.

What we’re looking for

You’ll ideally have experience in sales, customer service, hospitality or a similar customer‑facing environment. Automotive experience would be great, but it’s not essential. Experience within a premium or luxury environment will be highly regarded.

• Is confident, engaging and enjoys talking to people.
• Has a genuine passion or strong interest in cars and automotive technology.
• Tech‑savvy with the ability to learn complex systems and explain technical features clearly.
• Knows how to build rapport and create great customer experiences.
• Has a natural sales mindset and enjoys identifying opportunities.
• Communicates clearly and professionally, both verbally and in writing.
• Is organised, motivated and comfortable working towards targets.
• Has excellent attention to detail and strong follow‑through.
• Is proactive, curious and keen to learn.
• Works well as part of a team and takes pride in what they do.

Why join

This is a great opportunity to get your foot in the door with a globally recognised luxury automotive brand and build your career in an exciting, customer‑focused environment.

• Working with a prestigious and innovative automotive brand.
• A dynamic and supportive team environment.
• Exposure to the luxury automotive and retail industry.
• The opportunity to develop your sales, product and customer experience skills.
• 12‑month fixed term full time contract with the potential to build valuable long‑term industry experience.