Lift & Elevator Field Troubleshooter – Technical Support

KONE; Newcastle; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Vehicle allowance

Overtime available

Great benefits

Job summary

KONE in Newcastle is seeking a Maintenance Troubleshooter to join our Service team across Newcastle, Central Coast and Northern NSW. You will diagnose and resolve complex lift and escalator faults, perform first visits, and provide remote or onsite support to keep critical systems running safely.

Ideal candidates have lift industry experience, a NSW Electrical Licence, and a proven ability to manage priority work, safety standards, and stakeholder expectations while coaching technicians and

Qualifications

• Lift industry experience required.
• Current NSW Electrical Licence.
• Extensive experience troubleshooting complex lift and escalator faults.
• Experience managing critical breakdowns and stakeholder expectations.
• Motivated self-starter with the ability to manage competing priorities.
• Strong commitment to safety and quality.
• Customer-focused approach.
• Excellent communication skills and ability to work collaboratively within a team.
• Ability to coach and develop the technical capability of Maintenance Technicians.

Responsibilities

• Diagnose and resolve complex equipment issues while sharing knowledge across the business.
• Perform first visits and assessments of new equipment as required by supervisors or sales teams.
• Provide remote assistance and onsite support to resolve complex call-outs and technical issues.
• Enhance the technical capability of Maintenance Technicians by identifying root causes and solutions.
• Ensure activities comply with KONE policies including health, safety and quality standards.
• Build and maintain strong customer relationships through professional and responsive service.
• Provide specialist support across Newcastle, Central Coast and Northern NSW with travel to Coffs Harbour and Armidale as needed.

Skills

Lift industry experience

Complex fault troubleshooting

Stakeholder management

Priority/workload management

Safety and quality mindset

Customer-focused service

Clear communication

Mentoring technicians

Education

NSW Electrical Licence

Job description

KONE in Newcastle is seeking a Maintenance Troubleshooter to join our Service team across Newcastle, Central Coast and Northern NSW. You will diagnose and resolve complex lift and escalator faults, perform first visits, and provide remote or onsite support to keep critical systems running safely.

Ideal candidates have lift industry experience, a NSW Electrical Licence, and a proven ability to manage priority work, safety standards, and stakeholder expectations while coaching technicians and