Life Science Customer Experience Specialist

Bunzl; City of Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Profit share

Health insurance

Travel discounts

Study assistance

Wellbeing programs

Discounted Bunzl products

Job summary

Interpath Services, part of the Bunzl Group in Australia, is seeking a customer service professional to impact customer satisfaction through efficient order processing and responsive support. You will handle inquiries, coordinate with sales and warehouse teams, and provide essential administration support in a dynamic team environment.

You will join a friendly, inclusive culture with opportunities for training and development, in a Bunzl-managed network offering potential career progression

Qualifications

• Previous experience in a customer service role.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Receiving and processing sales orders.
• Responding to customer enquiries via email and phone.
• Actioning inbound and outbound calls regarding delivery and product information.
• General administration and archiving tasks.
• Problem solving and administrative support.
• Liaising with sales, warehouse and internal staff.

Skills

Customer service experience

Can-do attitude

Excellent communication

Interpersonal skills

Stakeholder management

Organisational/time management

Job description

Interpath Services, part of the Bunzl Group in Australia, is seeking a customer service professional to impact customer satisfaction through efficient order processing and responsive support. You will handle inquiries, coordinate with sales and warehouse teams, and provide essential administration support in a dynamic team environment.

You will join a friendly, inclusive culture with opportunities for training and development, in a Bunzl-managed network offering potential career progression