Customer Service - Interpath Vic

Bunzl; City of Melbourne; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Profit share

Health insurance

Travel discounts

Study assistance

Wellbeing programs

Discounted Bunzl products

Job summary

Interpath Services, part of the Bunzl Group in Australia, is seeking a customer service professional to impact customer satisfaction through efficient order processing and responsive support. You will handle inquiries, coordinate with sales and warehouse teams, and provide essential administration support in a dynamic team environment.

You will join a friendly, inclusive culture with opportunities for training and development, in a Bunzl-managed network offering potential career progression

Qualifications

• Previous experience in a customer service role.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Receiving and processing sales orders.
• Responding to customer enquiries via email and phone.
• Actioning inbound and outbound calls regarding delivery and product information.
• General administration and archiving tasks.
• Problem solving and administrative support.
• Liaising with sales, warehouse and internal staff.

Skills

Customer service experience

Can-do attitude

Excellent communication

Interpersonal skills

Stakeholder management

Organisational/time management

Job description

As Part of the Bunzl Group, Interpath Services is a market leader in the Australian Scientific Industry, specialising in the sale and distribution of Life Science Consumables for the Pathology, Hospital, Medical Research and Scientific markets. Ours is a culture of bringing out the best in people. And we do this with a strong entrepreneurial spirit, a firm commitment to training and development, and dedicated leaders who believe that every day is a new day to see new opportunities.

YOUR ROLE

As one of the front-line people at Interpath Services, you will have a direct influence on the quality and satisfaction levels of our loyal customer-base and suppliers.

Some of your day-to-day duties will involve:

• Receiving and processing sales orders
• Responding to customer enquiries via email & phone
• Actioning inbound and outbound calls regarding delivery, customer requests, product information and credit notes
• General administration tasks i.e. filing, archiving
• Problem Solving and administrative support
• Liaising with sales representatives, warehouse and other internal staff

Interpath prides itself on being a friendly, family-like work environment where you will become part of a dynamic, supportive and inclusive team with excellent opportunities for training and continued development. In addition, we are also a Bunzl company, which can lead to other career opportunities throughout the Bunzl group.

ABOUT YOU

To thrive in this role, you will have the below attributes and experience:

• Previous experience in a customer service role
• A ‘can-do’ attitude with a positive outlook
• Excellent communication skills both written and verbal
• Highly developed interpersonal and stakeholder management skills
• Strong organisational and time management skills with the ability to meet required deadlines
• High level of attention to detail

BENEFITS

Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, exclusive motor vehicle and health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in Australia that investment is building a sustainable environment for our staff, customers and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.