Life Insurance Claims Consultant (IP & TPD)

TAL Limited; Melbourne; Hybrid; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Salary bonus

Annual reviews

Wellbeing benefits

Hybrid work model

Career growth

Job summary

TAL Limited in Melbourne is seeking a Claims Consultant to support members of the AustralianSuper fund by managing life insurance claims from start to finish. You will deliver expert guidance, clear communication, and positive outcomes for customers in challenging life events.

You will manage a portfolio of TPD/IP claims, collaborate with medical professionals and internal teams, and ensure compliant, timely decisions while maintaining compassionate client care.

Qualifications

• Experience managing life insurance claims, ideally within Group Insurance, with exposure to TPD and/or IP claims.
• Experience in Workers Compensation or Return to Work claims management, coupled with an Allied Health background.
• Strong analytical, problem-solving, and organisational skills, with the ability to manage competing priorities.
• Excellent communication skills and a genuine empathy for supporting customers through challenging life events.
• A solid understanding of injuries, illnesses, recovery pathways, and treatment approaches.

Responsibilities

• Manage a portfolio of Total and Permanent Disability (TPD) and Income Protection (IP) claims from end to end, delivering positive customer outcomes.
• Provide exceptional service through proactive communication, stakeholder engagement, and clear expectation management.
• Assess claims, determine entitlements, and accurately calculate and process benefit payments.
• Partner with medical professionals, rehabilitation providers, trustees, and internal specialists to support timely claim decisions.
• Build trusted relationships with customers and stakeholders, providing expert guidance and empathetic support.
• Ensure claims are managed in line with policy requirements, regulatory obligations, and best practice.
• Participate in case discussions and peer reviews to achieve quality outcomes and share knowledge.
• Contribute ideas and initiatives that enhance processes and improve the customer experience.

Skills

Claims management

Communication skills

Analytical thinking

Stakeholder engagement

Job description

TAL Limited in Melbourne is seeking a Claims Consultant to support members of the AustralianSuper fund by managing life insurance claims from start to finish. You will deliver expert guidance, clear communication, and positive outcomes for customers in challenging life events.

You will manage a portfolio of TPD/IP claims, collaborate with medical professionals and internal teams, and ensure compliant, timely decisions while maintaining compassionate client care.