Licensing Officer

Labour Hire Authority; Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

The Labour Hire Authority (LHA) is recruiting a Licensing Officer to join the Licensing team in Victoria. The role involves reviewing licensing applications and renewals, making recommendations to the delegate, and answering questions about the licensing regime in a busy, compliant environment.

Based in Melbourne or Bendigo with hybrid working arrangements, you will engage with providers, hosts and workers while ensuring adherence to labour hire, taxation, OH&S and migration laws.

Qualifications

• Excellent customer service and communication abilities.
• Strong interpersonal and negotiation skills.
• Ability to manage competing priorities in a fast-paced team.

Responsibilities

• Review and assess licensing applications and renewals, and make recommendations to the delegate.
• Provide information about the licensing scheme and LHA policies to applicants and others.
• Assist with, and support, learning and development opportunities for Licensing Officers.

Skills

Customer service

Communication

Interpersonal skills

Negotiation

Problem solving

Job description

The Labour Hire Authority (LHA) protects Victorian workers from exploitation and improves transparency and integrity in the labour hire industry by regulating businesses that provide or use labour hire services.LHA licences labour hire providers, monitors and enforces compliance, and supports providers, hosts and workers to understand and comply with their legal obligations.

Established to administer the Labour Hire Licensing Act 2018 (Vic) (LHL Act), LHA is an independent agency whose work is wholly funded by licence fees from labour hire businesses.Since 2019, LHA has expanded its program of industry engagement, compliance and enforcement, growing its small and dedicated team to around 120 staff and establishing a strong track record.

LHA employees are offered hybrid and flexible working arrangements in accordance with Victorian Public Service and LHA policies. Our offices are located in Melbourne CBD and Bendigo.

About the position

Reporting to the Team Leader Licensing, the Licensing Officer will contribute to the successful operation of the Labour Hire Authority as a member of the Licensing team.

The daily working life of a Licensing Officer involves reviewing and assessing information submitted in licensing applications, renewals and other transaction types, and making recommendations to the delegate in relation to the assessment of license applications, renewals and approvals. The Licensing Officer will also provide information about the labour hire licensing scheme and LHA policies and processes to licence applicants and others.

Licensing Officers have regard to a broad range of legal obligations, including labour hire, taxation, superannuation, workplace, migration, accommodation and occupational health and safety laws.

Licensing Officers are supported with a strong induction program, formal learning and development opportunities (including relevant areas of law or skill-based training), and on-the-job coaching.

About you

• Highly evolved outstanding customer service, communication, and interpersonal skills.
• Excellent interpersonal, negotiation and problem-solving skills.
• Ability to work in a fast-paced team environment dealing with competing priorities.
• Keen to contribute to improving employment conditions of vulnerable workers.

For further information regarding Labour Hire Authority, please visit our website athttps://labourhireauthority.vic.gov.au/.Applicants will be required to comply with theOccupational Health and Safety Act 2004, directions, policies or procedures.

All personal information is kept secure and confidential and managed in accordance with thePrivacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.