Licensing Officer

Labour Hire Authority; Bendigo; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Job summary

Labour Hire Authority is seeking a Licensing Officer to contribute to the operation of the licensing team in Victoria. The role involves reviewing licensing applications, renewals and related transactions, and providing guidance on the licensing scheme to applicants and other stakeholders.

Officers work within a framework of compliance with labour hire, taxation, safety and other laws, supported by induction, learning and coaching.

Qualifications

• Proven experience delivering high-quality customer service in a regulatory environment.
• Strong interpersonal and negotiation abilities with stakeholders.
• Ability to analyse information and make clear recommendations to a decision-maker.
• Capability to manage multiple priorities in a fast-paced team.
• Interest in improving employment conditions for vulnerable workers.

Responsibilities

• Review and assess information in licensing applications, renewals and related transactions.
• Provide information about the licensing scheme to applicants and others.
• Make recommendations to the delegate on licence outcomes including approvals and renewals.
• Support with induction and coaching for licensing staff and participate in training.

Skills

Customer service

Interpersonal skills

Negotiation

Problem-solving

Teamwork

Policy understanding

Job description

The daily working life of a Licensing Officer involves reviewing and assessing information submitted in licensing applications, renewals and other transaction types, and making recommendations to the delegate in relation to the assessment of license applications, renewals and approvals.

The Labour Hire Authority (LHA) protects Victorian workers from exploitation and improves transparency and integrity in the labour hire industry by regulating businesses that provide or use labour hire services. LHA licences labour hire providers, monitors and enforces compliance, and supports providers, hosts and workers to understand and comply with their legal obligations.

Established to administer the Labour Hire Licensing Act 2018 (Vic) (LHL Act), LHA is an independent agency whose work is wholly funded by licence fees from labour hire businesses. Since 2019, LHA has expanded its program of industry engagement, compliance and enforcement, growing its small and dedicated team to around 120 staff and establishing a strong track record.

LHA employees are offered hybrid and flexible working arrangements in accordance with Victorian Public Service and LHA policies. Our offices are located in Melbourne CBD and Bendigo.

About the position

Reporting to the Team Leader Licensing, the Licensing Officer will contribute to the successful operation of the Labour Hire Authority as a member of the Licensing team.

The daily working life of a Licensing Officer involves reviewing and assessing information submitted in licensing applications, renewals and other transaction types, and making recommendations to the delegate in relation to the assessment of license applications, renewals and approvals. The Licensing Officer will also provide information about the labour hire licensing scheme and LHA policies and processes to licence applicants and others.

Licensing Officers have regard to a broad range of legal obligations, including labour hire, taxation, superannuation, workplace, migration, accommodation and occupational health and safety laws.

Licensing Officers are supported with a strong induction program, formal leaning and development opportunities (including relevant areas of law or skill-based training), and on-the-job coaching.

About you

• Highly evolved outstanding customer service, communication, and interpersonal skills.
• Excellent interpersonal, negotiation and problem-solving skills.
• Ability to work in a fast-paced team environment dealing with competing priorities.
• Keen to contribute to improving employment conditions of vulnerable workers.

All personal information is kept secure and confidential and managed in accordance with the Privacy and Data Protection Act, 2014. Successful candidates will be required to undergo the Victorian Public Service pre-employment screening process and an Australian Criminal History Check prior to commencing employment with Labour Hire Authority.