Licensing Coordinator

Department Of Energy, Mines, Industry Regulation And Safety; Western Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Working from home

Job summary

Department Of Energy, Mines, Industry Regulation And Safety in Western Australia seeks a Licensing Coordinator to lead and support a team delivering essential licensing services. You will guide staff, assess complex applications, and help customers navigate regulatory requirements.

The role emphasizes accuracy, timely processing, and professional customer service within a flexible, supportive work environment. A range of benefits including flexible hours and working from home are offered.

Qualifications

• Good understanding of relevant legislation and regulatory requirements.
• Strong problem-solving skills with attention to detail.
• Clear written and verbal communication abilities.
• Leadership behaviours: building positive relationships, adaptability, supporting others’ development, professionalism and integrity.

Responsibilities

• Coordinate team activities to ensure work meets timeframes, standards and legislative obligations.
• Assess, process and audit a range of applications, including complex matters.
• Resolve inquiries and provide professional customer service across multiple channels.
• Maintain accurate records using various systems and support team capability through training and coaching.

Job description

Licensing Coordinator
(********)

Permanent Appointment

Ready to lead, guide and support a team delivering essential licensing services for WA?

Are you an organised, people‑focused professional who enjoys solving problems, interpreting legislation and helping teams deliver great service? This is a fantastic opportunity to step into a role where you’ll guide and support licensing staff while managing more complex applications across a wide range of occupations and functions overseen by the Department.

As a Licensing Coordinator, you will play an important role in ensuring the Department delivers accurate, timely and high‑quality licensing services. You’ll manage or support the coordination of a small team, assess and process complex applications, and help customers and stakeholders navigate legislative and regulatory requirements. This role is perfect for someone who enjoys variety, values accuracy, and thrives in a supportive team environment.

Would you also like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.

The role

The Licensing Coordinator supports the delivery of high‑quality licensing services by coordinating team activities to ensure work meets required timeframes, standards and legislative obligations. The role involves assessing, processing and auditing a range of applications, including more complex matters, resolving enquiries, and providing professional customer service across multiple channels. You’ll also maintain accurate records using various systems and help build team capability through training, guidance and coaching, making this a great opportunity for someone who enjoys combining technical work with supporting others.

To be successful in this role, you’ll need a good understanding of relevant legislation, strong problem‑solving skills, and clear written and verbal communication abilities. You will also show key leadership behaviours; building positive relationships, adapting to changing priorities, supporting others’ development, and demonstrating professionalism and integrity in all you do.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre‑employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed‑term, full‑time or part‑time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.

Eligibility

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.

To be eligible for fixed term employment you must be