Licensing Coordinator

Department of Local Government, Industry Regulation and Safety; Canning; Hybrid; AUD 70,000 - 105,000; Full time

Benefits offered by this job

Flexible hours

Work from home

Job summary

The Department of Local Government, Industry Regulation and Safety is seeking a Licensing Coordinator to lead a small team delivering high-quality licensing services across WA. You will coordinate complex applications, assess and process matters, and assist customers in navigating legislative requirements.

As a permanent, full-time role, you will foster coaching and development, uphold professional standards, and adapt to evolving priorities while ensuring accurate, timely service to communities.

Qualifications

• Eligibility includes Australian citizenship or permanent residency, or a visa to live and work indefinitely in Australia.
• Pre-employment checks include Nationally Coordinated Criminal History Check (NCCHC).
• Candidates may be assessed on leadership capabilities, adaptability and professionalism.

Responsibilities

• Coordinate team activities to meet timeframes, standards and legislative obligations.
• Assess, process and audit a range of applications, including complex matters.
• Provide professional customer service across multiple channels and build team capability through training.

Job description

Permanent Appointment

Permanent Appointment Ready to lead, guide and support a team delivering essential licensing services for WA? Are you an organised, people-focused professional who enjoys solving problems, interpreting legislation and helping teams deliver great service? This is a fantastic opportunity to step into a role where you’ll guide and support licensing staff while managing more complex applications across a wide range of occupations and functions overseen by the Department. As a Licensing Coordinator, you will play an important role in ensuring the Department delivers accurate, timely and high-quality licensing services. You’ll manage or support the coordination of a small team, assess and process complex applications, and help customers and stakeholders navigate legislative and regulatory requirements. This role is perfect for someone who enjoys variety, values accuracy, and thrives in a supportive team environment. Would you also like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community. We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.

The role

The Licensing Coordinator supports the delivery of high-quality licensing services by coordinating team activities to ensure work meets required timeframes, standards and legislative obligations. The role involves assessing, processing and auditing a range of applications, including more complex matters, resolving enquiries, and providing professional customer service across multiple channels. You’ll also maintain accurate records using various systems and help build team capability through training, guidance and coaching, making this a great opportunity for someone who enjoys combining technical work with supporting others. To be successful in this role, you’ll need a good understanding of relevant legislation, strong problem-solving skills, and clear written and verbal communication abilities. You will also show key leadership behaviours; building positive relationships, adapting to changing priorities, supporting others’ development, and demonstrating professionalism and integrity in all you do. Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process. While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 24 months, from the date that the recruitment breach period has been finalised.

Eligibility

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application. Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed-term vacancies that arise. To be eligible for fixed-term employment you must be an Australian citizen, permanent resident, have a visa to live and work indefinitely in Australia or have a valid visa to live and work in Australia for the duration of the fixed-term employment at the time of application. Should a qualification be required for this position, applicants must provide their certification and/or academic transcripts to verify relevance to the job requirements. Qualifications obtained outside of Australia must be provided with an assessment from the Overseas Qualifications Unit to ensure they meet Australian Standards (this is a free service). To work for LGIRS, you must consent to a Nationally Coordinated Criminal History Check and obtain a clearance before you start. If deemed suitable, LGIRS will coordinate and pay for your NCCHC as part of your pre-employment checks. More information about eligibility requirements can be found on the Job Description Form.

Further information

Please contact Shayne Lecerf, Principal Licensing Coordinator on [phone] or via [e-mail] or visit our website. You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.

Supporting diversity and inclusion

LGIRS is committed to fostering an inclusive, respectful and supportive workplace. We want everyone to feel valued and empowered to contribute. Inclusion is central to our values of collaboration, accountability, respect, and excellence (CARE). We recognise that a diverse workforce strengthens our organisation. Different perspectives, experiences, and ideas help us better CARE for the Western Australian community. As an equal opportunity employer, and in accordance with the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, young people, and people of diverse sexualities and genders. We are proud members of the Hidden Disability Sunflower Program and the Australian Disability Network. LGIRS is also a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. Our engagement with these programs and networks reflects our commitment to supporting accessible and inclusive employment for individuals, as well as those with caring responsibilities through flexible work practices. We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment.

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at [e-mail]