Senior Regional Officer (Great Southern)

Department of Local Government, Industry Regulation and Safety; Albany; Remote; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working hours

Work from home

Job summary

The Department of Local Government, Industry Regulation and Safety (LGIRS) in Albany, WA seeks a Senior Regional Officer to deliver consumer protection services to consumers and traders in the local region. You will engage with the community, respond to emerging issues, and provide group services to support a fair-trading environment.

Located in Albany, you will develop education and engagement strategies, resolve disputes, and assist the community, including Indigenous and culturally diverse

Qualifications

• Demonstrated consultation and negotiation skills with experience resolving disputes, including for vulnerable and/or Indigenous individuals.
• Ability to influence community groups and business organisations and engage effectively with media.
• Lead Collectively – understands how work contributes to agency outcomes and sector fit.

Responsibilities

• Promote fair trading and consumer protection in WA, delivering services in your local region.
• Develop and implement education, community engagement and communication strategies including media engagement.
• Resolve consumer disputes, undertake compliance inspections and support delivery of services to vulnerable consumers.

Skills

Stakeholder engagement

Negotiation

Media relations

Job description

About the Role

Permanent Appointment We are seeking a driven and skilled candidate to join our dynamic team in making a difference to their local community.

Would you like to work in a genuinely exciting, flexible and friendly work environment? We offer a range of benefits, including flexible working hours and working at home, to help support you and get the best results possible for our community.

We value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success.

Whether it is enabling good governance to local communities, regulating racing, gaming and liquor activities, resolving consumer and trade disputes, monitoring compliance, protecting workers’ health and safety, or rolling out new technology to provide better customer service, LGIRS is committed to delivering for the benefit of WA and future generations.

The role Consumer Protection is responsible for promoting fair trading and consumer protection in Western Australia. As a Senior Regional Officer, you will play a pivotal role in delivering consumer protection services to both consumers and traders within your local region.

Actively engaging with the community, you will understand and respond to emerging issues and deliver group services to support a fair-trading environment.

This is a varied and dynamic role where you will establish and maintain collaborative working relationships to support the delivery of these services and assist the community, with a particular focus on vulnerable consumers including Indigenous consumers, and those from culturally and linguistically diverse backgrounds.

You will develop, implement and maintain appropriate education, community engagement and communication strategies including active engagement with the media, resolve consumer disputes, and undertake compliance inspections, as well as a host of other key tasks.

This role would suit someone who has experience interpreting and applying policy/legislation within a challenging environment.

Located in Albany, the position will provide you with historical sites and modern environmentally sustainable infrastructure. Albany boasts a range of planning, building, environmental, and transport facilities, along with family and community services to support living, working and raising families in a picturesque location.

For further information, visit the City of Albany website – www.albany.wa.gov.au.

Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, leadership capabilities and pre-employment checks which will be assessed as part of the selection process.

While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department and across the WA public sector for the next 12 months, from the date that the recruitment breach period has been finalised.

Eligibility

To be eligible for a permanent appointment, applicants must be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia at the time of application.

Applicants with a valid visa to work and live in Australia for a specific duration may be assessed and considered suitable for similar fixed term vacancies that arise.

To be employed with LGIRS, you must meet the pre-employment requirements of the position and provide consent to undertake relevant pre-employment screening, which may include a Conflict of Interest Declaration, medical assessment, psychometric assessment, Nationally Coordinated Criminal History Check, and/or other relevant checks and clearances.

Requirements

• Demonstrated consultation and negotiation skills with experience resolving disputes, including for vulnerable and/or indigenous individuals.
• Demonstrate ability to understand and influence the community and business organisations and to engage effectively with the media.
• Lead Collectively – You understand how your work and that of your team contribute to achieving agency outcomes and fit in the sector.

The complete list of role specific requirements and expected leadership behaviours can be found in the attached Job Description Form.

Supporting diversity and inclusion

LGIRS is committed to fostering an inclusive, respectful and supportive workplace. We want everyone to feel valued and empowered to contribute. Inclusion is central to our values of collaboration, accountability, respect, and excellence (CARE). We recognise that a diverse workforce strengthens our organisation. Different perspectives, experiences, and ideas help us better CARE for the Western Australian community.

As an equal opportunity employer, and in accordance with the Equal Opportunity Act 1984 (WA), preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, young people, and people of diverse sexualities and genders.

We are proud members of the Hidden Disability Sunflower Program and the Australian Disability Network.

LGIRS is also a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program.

Our engagement with these programs and networks reflects our commitment to supporting accessible and inclusive employment for individuals, as well as those with caring responsibilities through flexible work practices.

We use the National Relay Service (NRS) to ensure we are accessible to people who are deaf or have a hearing or speech impairment. NRS can help you connect with us on:

• TTY/voice calls – 133 677
• Speak & Listen – 1300 555 727
• SMS relay – 0423 677 767

If you have any access needs that may require adjustment to allow you to fully participate in the application and interview process, including alternate methods of communication, or to request a document in an alternative format please contact us at [e-mail].

Contact

Further information Please contact Mardie Christ, A/Manager Regional Services on 0448 468 727 or via [e-mail] or visit our website.

You can also keep up to date on LGIRS achievements and activities by following us on LinkedIn.

Closing Date

Closing Date : 4.00 pm on Wednesday, 18 November 2026 (WST) Please ensure you allow yourself sufficient time to lodge your application online as late applications will not be accepted. It is your responsibility to ensure your application is submitted on time.

We look forward to receiving your application and considering you for this exciting opportunity to join our team.